Fraud warning:
It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com . All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.
To all recruitment agencies:
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
About this role:
This role acts as the primary advisor for the AMER – East/EMEA sales team, managing all aspects of contract and deal management. Key responsibilities include ensuring timely and accurate Order Forms, maintaining Salesforce data hygiene, obtaining approvals for pricing and payment terms, processing amendments, and supporting the sales team in structuring fully approved deals.
The Deal Desk role plays a critical, cross-functional role in optimizing the sales cycle, ensuring compliance, and supporting strategic growth. This position demands a blend of operational efficiency, advisory capabilities, and a commitment to continuous process improvement.
Salary: 110K - 135K
Key Resposibilities
- Order-to-Cash Cycle Management: Thoroughly review, process, and validate all incoming Order Forms, Sales Support requests, and Bookings to ensure accuracy, completeness, and adherence to company policies and pricing structures. This includes verifying customer details, product configurations, contractual terms and any non-standard terms.
- Service Level Agreement (SLA) Adherence: Diligently monitor and meet all established process Service Level Agreements (SLAs) for deal review and booking, maintaining a consistent flow in the sales pipeline and ensuring a positive experience for both the sales team and internal stakeholders.
- Documentation and Policy Governance: Maintain, coordinate, and actively participate in the drafting and regular updating of our internal Deal Desk guides, policies, and procedural documentation. This documentation must accurately reflect current best practices related to deal processing, booking logic, and internal compliance standards.
- System Implementation and Optimization: Actively assist the team with the configuration, testing, and rollout of critical tools, including a CPQ system, ensuring it meets the evolving needs of the sales organization and integrates smoothly with other enterprise systems.
- Project Leadership and Analytical Support: Execute and assist on all internal strategic initiatives aimed at improving sales efficiency and financial integrity. Provide essential support on additional projects and conduct detailed analysis as needed to inform decision-making regarding pricing, discounting, and deal structure.
- Trusted Deal Advisor: Serve as a primary point of contact and trusted advisor to the Sales, Legal, and Finance teams, offering expert guidance on complex deal-related questions, booking requirements, revenue recognition impacts, and established internal processes. Facilitate communication to expedite deal closure while maintaining compliance.
- Sales Training and Enablement: Assist in sales training and enablement sessions focused on quoting procedures, pricing policies, and mandatory process requirements. This ensures the sales organization is proficient in utilizing quoting tools and adhering to our booking policy.
- Process Improvement and Collaboration: Proactively collaborate with other internal stakeholders, including Finance, Revenue Operations, and IT, to continuously review and refine existing processes, aiming for maximum efficiency, scalability, and compliance with all internal and external regulations (SOX).
- Ad-Hoc Duties: Perform additional duties, analyses, and administrative tasks as assigned by management to support the broader operational and strategic objectives of the Deal Desk teams.
Experience
- A minimum of 3-5 years of experience in Deal Desk or Sales Operations within a SaaS environment, including expertise in contract review, compliance review and/or drafting, and a solid understanding of negotiation strategy.
- Demonstrated ability to thrive in a high-velocity, fast-paced professional environment.
- Proficiency with CPQ systems and experience with CPQ implementation processes.
- Exceptional organizational capabilities and proven effective communication skills, both verbal and written.
- Salesforce Systems Administrator experience a plus
- Familiarity with pertinent software applications, including Salesforce (SFDC), Ironclad, DocuSign, Microsoft Word, Excel, PDF management tools, and the Google Suite.
$110,000 - $135,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
