Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.
Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.
Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.
When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.
We’re hiring a GTM Operations & Strategy Manager, Customer Success to own the operating model, planning, and performance architecture of our post-sales motion.
This is a data-driven, operator role. Success requires strong fluency in data structures, metrics design, and lifecycle models. You should be comfortable thinking in entities, relationships, states, and leading indicators — not just recommendations or frameworks.
You will partner closely with CS leadership, RevOps, and Finance to ensure Customer Success runs as a predictable, scalable revenue engine.
Design and evolve the CS operating model across:
Segmentation and coverage
Onboarding vs ongoing success vs expansion
Ownership boundaries across CS, Sales, and Support
Translate strategy into explicit, operable structures (not slides)
Define and maintain clear data models for:
Accounts, contracts, customers, and lifecycle stages
Book of business and coverage models
Retention, expansion, and renewal ownership
Own metric definitions and calculation logic, including:
Ensure metrics are structurally sound, consistently applied, and decision-useful
Build and maintain capacity and productivity models for CS
Design book-of-business allocation and coverage ratios
Own CS planning cycles and performance reviews
Pressure-test assumptions using real data, not anecdotes
Act as the connective tissue between:
Customer Success
Sales & RevOps
Finance / FP&A
Ensure CS inputs flow cleanly into forecasting, planning, and executive reporting
Drive adoption of new processes with strong change management
You naturally:
Think in entities, schemas, and relationships
Ask “What’s the source of truth?” before building
Distinguish clearly between activity, output, and outcome
Identify leading indicators before lagging results
Turn ambiguity into structured, operational models
You are comfortable getting into the details and making tradeoffs explicit.
Run CS ticketing or support workflows
Produce recommendation-only work without owning execution
Spend most of your time in decks instead of data
5–8+ years in CS Ops, GTM Ops, or RevOps
Demonstrated experience owning data models for a GTM or post-sales function
Strong comfort with:
Ability to define clear metrics and calculation logic
Track record of translating messy reality into operable systems
SQL or equivalent analytical fluency
Experience partnering closely with RevOps, Data, or Finance teams
Exposure to complex or technical B2B products
Startup or scale-up experience
Prefer advisory or recommendation-only work
Are uncomfortable working directly with data and assumptions
Rely primarily on frameworks without operational follow-through
CS capacity, coverage, and performance are predictable and scalable
Retention and expansion metrics are clearly defined and trusted
CS forecasts reconcile cleanly with Finance
Leadership makes decisions using CS data with confidence
Customer Success operates as a disciplined, measurable business
What's in it for you
Competitive package: Comprehensive salary, benefits, and tools for success.
Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
In-person environment: Union Square NYC office designed for ambitious builders.
Benefits: U.S. employees receive medical, dental, and vision coverage, flexible paid time off plus company holidays, and a 401(k) with company match and automatic enrollment.
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Compensation Range: $160K - $200K
