Business Operations Analyst
Location: Memphis, TN (Hybrid)
Our client, a globally recognized leader in biomedical research and healthcare innovation, has an immediate need for a Business Operations Analyst to support the Laboratory Information Technology Services (LITS) team within Research Information Services. This role is based in Memphis, Tennessee and offers a hybrid work schedule.
This is an exciting opportunity to contribute to a mission-driven organization known for advancing cutting-edge research, technology, and operational excellence in support of life-changing scientific discoveries.
The Business Operations Analyst will lead a critical, organization-wide lab instrument inventory initiative while also supporting operational and analytical projects. The primary focus of the role will be business analysis, data collection, reporting, and dashboard development, with occasional involvement in technical instrument onboarding activities as needed. This initiative will provide improved visibility into laboratory assets and drive operational efficiency across the organization.
Key Responsibilities & Skills
Technical Skills
- Manage workflows within ServiceNow and other ITSM tools
- Collect, analyze, and interpret operational data
- Advanced Microsoft Excel skills
- Working knowledge of business intelligence tools (Power BI is a plus)
- Understanding of project management methodologies (Agile, Scrum, Waterfall)
- Familiarity with IT operations and performance metrics
- Experience creating reports and dashboards
Analytical Skills
- Apply critical thinking and problem-solving to identify trends and insights
- Ensure data integrity and accuracy
- Track and analyze key operational metrics
- Align IT and operational initiatives with organizational goals
Communication & Interpersonal Skills
- Excellent written and verbal communication
- Ability to present data through clear reports and dashboards
- Collaborate effectively with cross-functional teams
- Build strong relationships with stakeholders
Organizational Skills
- Strong time management and prioritization
- Ability to multitask in a dynamic environment
- Maintain thorough and methodical documentation
Personal Attributes
- Self-motivated with strong initiative
- Adaptable in fast-paced environments
- Demonstrates integrity, accountability, and professionalism
Education & Experience
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field
- 3–5 years of experience in business operations, data analysis, or a similar IT-focused environment
- Advanced degrees or relevant certifications are a plus
