Location: Redhill, Surrey
Contract type: Permanent
Salary: Up to £37,000 depending on experience + bonus + benefits
Join a growing, industry-leading business
Due to continued growth, our client is looking for an enthusiastic, detail-driven Sales Operations Administrator to become a key part of their expanding team.
This is an excellent opportunity to join a specialist company at the forefront of construction hoist solutions, where your contribution will have a direct impact on both customer experience and operational success.
About The Role
Reporting to the Sales Manager, you will play a pivotal role within a busy sales department, supporting both sales and operations functions. You will be responsible for managing customer enquiries, preparing and following up quotations, processing orders, and coordinating job scheduling.
Working within a small, close-knit team, you will ensure a high level of service is delivered through accuracy, efficiency, and clear communication.
Key Responsibilities
- Handling incoming phone and email enquiries from customers
- Preparing accurate quotations and following up to maximise conversion
- Processing contract orders in line with internal procedures
- Scheduling jobs and preparing all necessary documentation
- Maintaining CRM systems and ensuring records are accurate and up to date
- Resolving customer queries and escalating where required
- Supporting general office administration duties
- Working collaboratively with colleagues to ensure smooth operations
Requirements
- Strong written and verbal communication skills
- Highly organised with excellent attention to detail
- Able to manage and prioritise a busy workload
- Confident using IT systems and CRM databases
- A proactive and team-oriented approach
- Previous experience in administration or customer service
- Experience within the hire industry, ideally construction-related, is highly desirable
Benefits
- Daily paid lunch breaks
- 30 days' holiday
- Company bonus scheme
- Private healthcare (following successful probation)
- Pension contribution
- A supportive team environment within a growing business
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