Who We Are
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada to automate high-volume, high-friction operational work across their organizations.
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada.
Role Overview
As a GTM Leader, you will build and scale a high-performing revenue team while helping define and execute the company’s go-to-market strategy. You’ll lead from the front—hiring, coaching, and developing a team that owns the full sales cycle across complex, multi-stakeholder deals. This is a highly cross-functional role with direct influence on revenue growth, market positioning, and overall company trajectory.
This role is ideal for a player-coach who thrives in fast-paced environments, enjoys building from zero to one, and wants to shape both team performance and GTM strategy.
What You’ll Do
- Build, hire, and scale a high-performing GTM team, defining structure, roles, and hiring profiles.
- Coach and develop team members through deal strategy, pipeline reviews, forecasting, and ongoing skill development.
- Own team performance against revenue targets, pipeline generation, and sales efficiency metrics.
- Maintain a personal book of business, closing strategic deals and modeling best practices.
- Develop and refine repeatable GTM playbooks, including outbound strategy, qualification frameworks, and closing motions.
- Partner with cross-functional leadership to define ICP, segmentation, pricing, and territory strategy.
- Collaborate with product, marketing, and operations to align messaging, improve conversion, and inform roadmap priorities.
- Establish and enforce operational rigor across CRM hygiene, forecasting accuracy, and pipeline management.
- Represent the company in key customer engagements, partnerships, and industry events.
What You’ll Need
- 5–8 years of B2B SaaS sales experience, including 2+ years managing and developing high-performing teams.
- Proven track record of building and scaling teams in early- to growth-stage environments.
- Consistent overachievement as both an individual contributor and leader.
- Deep experience managing full-cycle, multi-stakeholder sales processes with mid-market or enterprise customers.
- Strong coaching ability across deal strategy, qualification, and closing.
- Player-coach mindset with a willingness to lead from the front while building systems and processes.
- Excellent communication, leadership, and executive presence with the ability to influence cross-functional stakeholders.
- Ability to operate with high ownership, velocity, and adaptability in a dynamic environment.
Nice to Have
- Experience scaling teams from 0 → 5+ reps in a high-growth SaaS company.
- Background in selling technical products or workflow-driven solutions.
- Familiarity with modern sales methodologies (e.g., MEDDIC, Challenger).
- Experience implementing or optimizing sales tech stacks (e.g., Salesforce, Outreach, Gong).
- Track record of developing talent and promoting from within.
What we offer
- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
Compensation Range: $250K - $350K
