CPQ Salesforce Admin

Virtusa • Full-time • Andhra Pradesh, IN • 3w ago

Required Experience

5+ years of experience in business processes, workflows, and KPI frameworks across RevOps, SalesOps, and Marketing
Strong understanding of lead-to-cash, campaign-to-revenue, service-to-renewal, and forecasting models
Proven ability to define operational metrics and translate them into scalable platform solutions

Key Responsibilities

Business Process & KPI Ownership

Acts as the voice of the business, converting strategic objectives, KPIs, pain points, and operational nuances into platform capabilities
Deeply understands quoting, pricing, forecasting, renewals, campaign performance, pipeline health, case routing, entitlements, and revenue reporting

Requirement & Roadmap Ownership

Owns requirements end-to-end — not as a scribe, but as a strategic architect
Defines, prioritizes, and maintains the product roadmap aligned to revenue and growth outcomes
Moves beyond reactive intake to proactively identify improvements, automation opportunities, and structural enhancements

Cross-Functional Alignment Leadership

Leads recurring working sessions with SalesOps, RevOps, Marketing, CX, Renewal, and Finance stakeholders
Facilitates alignment across functions to ensure shared understanding of goals, trade-offs, and KPIs
Drives consensus on process design, system capabilities, and prioritization decisions

Value Architecture & ROI Focus

Prevents a reactive “ticket factory” model by identifying root causes and designing scalable solutions
Translates complex operational needs into actionable roadmap initiatives
Ensures alignment across the entire lead-to-cash and service-to-renewal lifecycle
Maximizes ROI on platform investments by prioritizing measurable business outcomes over feature requests