Provides operational support in the sales channel to support sales associates and managers in their revenue generation activities. Oversees executing, evaluating, and/or managing new initiatives and business processes/opportunities that may involve coordination between the sales channel and other organizations, such as Marketing, Product Management, Business Services, and IT. Responsibilities may include, but are not limited to, the following: sales process support (orders, escalations, resources); sales reports and analysis (budget, results, etc.); revenue recognition support (reporting, etc.); sales channel representative on Marketing and Product House activities; and other general operations management activities (business planning, operational plans, project management, communications, etc.). Work is performed with minimal direction and is reviewed by senior management. Anticipates and identifies complex business needs and recommends solutions to complex problems. This job has supervisory responsibility.
