Business Operations Manager

Peptidology • Full-time • Scottsdale, AZ, US • $90k - $110k / year • 1d ago

I’m the founder of Peptidology, and I’m hiring for a role that is really important to me.

We’re a small but fast-growing company in the research chemical field. We work with contract manufacturers and outside partners, and we care a lot about quality, customer trust, responsiveness, and doing things the right way.

This is a business where details matter.

Follow-through matters.

Sloppy execution creates real problems.

Right now, too much of the business still runs through me.

I’m involved in vendor coordination, package and payment follow-up, customer escalations, fixing breakdowns, tracking open issues, and keeping a lot of moving pieces together.

I need someone strong who can step in and help me run the company better.

What this role is

This is not a cushy management job.

It’s a hands-on role for someone who likes solving problems, cleaning up messes, building better systems, and

taking real ownership.

I care less about polish and more about ownership.

I want someone who:

follows through
works hard
thinks for themselves
communicates clearly
handles pressure well
notices problems early
solves issues instead of just reporting them

You do not need to be flashy.

You do need to be solid.

What you’ll own

Vendor coordination and follow-through
Communication with contract manufacturers, suppliers, and service providers
Tracking operational progress across shipments, payments, issue logs, and open tasks
Helping keep quality-sensitive processes and documentation organized and visible
Taking point on messy situations and driving them to resolution
Improving how we handle escalated customer issues and operational misses
Building better SOPs, trackers, and accountability systems
Identifying recurring breakdowns and fixing the root cause
Helping me get out of the weeds so I can focus more on growth and strategy

What success looks like

In the first 90 days, I’d want this person to:

take real day-to-day load off my plate
improve visibility into what is open, urgent, late, or broken
reduce dropped balls and reactive fire drills
tighten vendor follow-up and operational coordination
improve how escalated issues get handled
start putting better systems in place

This role is probably a fit if you:

like bringing order to chaos
are comfortable juggling a lot at once
have strong judgment and common sense
like being the person people can count on
are willing to do both strategic and unglamorous work
want real responsibility in a growing company
can operate in a detail-sensitive environment where quality, timing, documentation, and accuracy all matter

This role is probably not a fit if you:

need constant direction
want a low-intensity job
prefer talking strategy more than executing
dislike follow-up and accountability
get overwhelmed easily when several issues are moving at once

Background that would help

4+ years in operations, project management, customer operations, founder support, ecommerce operations, supply chain coordination, or a similar role
Experience in a small business, startup, or entrepreneurial environment
Strong track record of independently managing priorities and getting things done
Experience working with vendors, contract manufacturers, logistics providers, or other outside partners
Experience in a quality-sensitive, documentation-heavy, or regulated-adjacent environment is a strong plus
Strong written and verbal communication
Strong judgment, attention to detail, and ability to move fast without getting careless

Compensation

$90,000–$110,000 base salary DOE + bonus structure (up to 20% of base)

401(k) with company match

HSA / FSA options

100% employer-paid medical, dental and vision coverage for you

2 weeks PTO + company holidays

Paid volunteer day

Employee discounts

How to apply

Send your resume and a short note.

In that note, tell me: