Join our dynamic team as a Business Systems Administrator and help us optimize the technology that powers our certification programs and internal operations.
To apply:
- Complete our questionnaire here: https://forms.office.com/r/sRvNTWjpQL
- Make sure you submit your resume to careers@qcsinfo.org- or through Indeed.
- Although this position is remote, you must reside in the state listed in the job ad.
In this role, the Business Systems Administrator leads the day‑to‑day administration, support, and optimization of the organization’s certification database. This role oversees system configuration, reporting, data quality, and user support for the Intact platform, and serves as the primary liaison between internal teams and the Intact vendor to ensure the system reflects current processes and meets organizational needs. Responsibilities include configuration updates, report development, coordinating system releases, and training staff on new features and changes. The role also maintains supporting business systems, including the internal Bookstack Wiki, the RPost email‑tracking platform, and assists with website maintenance or migration activities as needed. Performs other duties as assigned by the manager.
Key Responsibilities
- Serve as the main point of contact between internal teams and the Intact vendor team for enhancements, troubleshooting, and system updates
- Configure and maintain Intact workflows, checklists, roles, permissions, objects, and related elements based on documented requirements
- Develop, maintain, and schedule reports that support program operations, compliance, and leadership decision-making
- Coordinate and complete user acceptance testing for system updates and releases, including documentation and communication of changes
- Monitor data quality, run routine audits, identify issues, and complete or coordinate necessary corrections
- Maintaining the user-friendly interface for our new Client Portal.
- Provide staff training, documentation, and user support to ensure consistent and effective use of the system
- Triage system-related support requests, resolve issues, and track vendor tickets through completion
- Administer the internal Wiki platform (Bookstack), including coordinating hosting/server needs, performing routine updates, managing user access, and troubleshooting issues.
- Administer and monitor RPost email delivery processes connected to Intact, ensure accurate transmission records for compliance needs, and troubleshoot or coordinate resolution of any delivery issues.
- Contribute to occasional website migration or maintenance efforts by assisting with data transfer, content updates, and coordination with web support teams.
- Maintain system documentation, including process maps, data definitions, change logs, and user guides throughout systems.
- Support data extracts and integrations in partnership with the Intact vendor
- Utilizes approved AI tools and emerging technologies to optimize workflows and enhance reporting.
- Uphold data governance, access management, and security standards in all system-related work.
Required Qualifications:
- Associate degree or technical certification, or equivalent practical experience.
- Two or more years of experience administering a primary business application, ideally supporting certification, compliance, or case management workflows.
- Strong preference for candidates with prior experience using the Intact platform.
- Experience supporting or administering additional business systems such as documentation tools, email‑tracking platforms, or content management systems.· Experience working with external vendors to resolve technical issues, test enhancements, or coordinate system updates.
- Experience conducting or supporting user acceptance testing for system changes or releases.
- Proficiency with SQL for coding, querying, validating, and troubleshooting data within enterprise applications.
- Familiarity with C#, and either JavaScript or Python- some use required
- Experience building operational and leadership reports using Crystal Reports or similar tools
- Familiarity with basic website or content management system maintenance, including assisting with updates or migration tasks.
- Experience preparing system documentation, user guides, or training materials for non‑technical audiences.
- General understanding of data governance principles, including user access management and data quality practices.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to administer and support business applications, including configuration, role/permission management, and troubleshooting across multiple platforms.
- Demonstrated ability to gather requirements, translate needs into configuration changes, and document decisions clearly.
- Skilled in collaborating with external vendors to resolve issues, implement enhancements, and ensure systems operate as intended.
- Ability to learn and support new systems or software tools with minimal guidance, including documentation platforms and web content tools.
- General understanding of website structure and content management systems; able to support basic maintenance or migration activities.
- Understanding of data governance principles, including access management, data quality, and secure handling of sensitive information.
- Strong analytical, troubleshooting, and organizational skills with attention to detail and data accuracy
- Working knowledge of ETL (Extract, Transform, Load) processes, with the ability to review data mappings, identify data quality issues, and support troubleshooting of data integrations.
- Excellent verbal, written, and presentation skills; able to train non‑technical users
- Familiarity with change control practices, testing, and release management
- Ability to research information from multiple sources and identify, collect, and organize data for decision making.
- Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups and varying customer needs.
- Prioritizes tasks by importance and deadlines and adjust priorities as situations change.
- Strong customer service orientation, interpersonal skills and relationship building required.
- Proficient in MS Office applications and ability to utilize other software programs as needed.
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Remote
