Responsibilities:
- Lead annual/quarterly planning and collaborate with leaders to set business priorities and goals across multiple functions, including marketing, risk, product, engineering, design, and operations.
- Define OKRs and critical KPIs for PALS, manage business performance with OKR tracking, and report progress of OKRs to the business.
- Lead the operating rhythm of the business - own the creation, iteration, and ongoing optimization of recurring business forums (e.g., monthly enterprise risk meetings).
- Drive process optimization and standardization by identifying and improving operating inefficiencies, and contributing to the Business Operations team effort to drive operational consistencies and automation.
- Support the Business Unit Leader (BUL) in managing and remediating risks in the business (establish operating framework, setting agenda, facilitating conversations, working with business lead and business control partners to escalate roadblocks).
- Drive ad-hoc activities as requested by Business Unit Leader, Group Business Unit Leader, or Head of Business Operations.
- Collaborate with Data Science team to produce data-driven insights and recommendations.
- Run after projects such as business cases, competitive analysis, industry trends, cross-functional initiatives and alignment with stakeholders.
- Support CEO initiatives (e.g., board member orientation, CEO offsite narrative).
Qualifications:
- At least 5 years of experience in consumer financial services, a top-tier consulting firm or high growth business in an analytical capacity.
- Familiarity with financial services and/or consumer technology companies.
- Hands-on operational capabilities with advanced proficiency in Google suite, MS Office apps, etc.
- Strong data analytics and organizational skills.
- Possess excellent verbal and written communication skills.
- Inquisitive nature, attention to detail, diligence and a good attitude.
- Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively.
- Comfort working in a high growth, constantly changing environment
Here is more information:
Position: Business Operations Manager
Term: 6+ month contract with possible extension
Schedule: Remote, Monday-Friday 9am-5pm EST
Pay: $70-75/hr
