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Business Applications Specialist

City of Chesapeake • Full-time • Chesapeake, Virginia, United States • $51.87k - $68.73k / year • 1w ago

Position Information

Working Title of Vacant Position

Job Type

Full Time

Posting Type

Public

Number of Vacancies

Department

FINANCE

Division

FINANCE

Requisition Number

2026153

Number of hours worked per week

Work Schedule

Monday-Friday, 8:00 am – 5:00 pm; Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location

Chesapeake, VA

Position Driving Requirement

O - Occasional

Pay Grade

GE10

Pay Basis

Semi-Monthly

Advertised Salary

$51,869 – $68,727; dependent on qualifications

Job Description

Where analytical thinking meets exceptional customer service.

Are you someone who notices what others miss? Do you enjoy solving problems while helping people succeed? We’re looking for a detail-oriented, analytical professional who thrives at the intersection of technology, business processes, and customer support.

In this role, you’ll serve as a critical link between city departments and IT—ensuring our internal timekeeping system (UKG Pro WFM aka Kronos) runs smoothly, efficiently, and accurately. You’ll play a key role in ensuring employee profile setups are properly configured and maintained, supporting accurate timekeeping and payroll processing. Your ability to evaluate processes, spot inconsistencies, and deliver thoughtful solutions will directly impact payroll accuracy and employee experience across the organization.

What You’ll Do

You’ll play a key role in ensuring employee setups and system configurations are correct from the start—supporting smooth operations and accurate payroll outcomes:

Support Employee Lifecycle Transactions
Set up new hires and rehires, and process terminations with careful attention to detail—ensuring all records are accurate and payroll-ready.

Process Departmental Changes
Review and implement profile updates with precision, ensuring all requests are complete, accurate, and aligned with organizational policies.

Ensure Payroll Accuracy
Assist with payroll close by identifying discrepancies, running reports, and coordinating resolutions before deadlines.

Resolve System Issues with a Customer-First Mindset
Respond to inquiries via ticketing systems, email, and phone—delivering clear, timely, and thoughtful support while identifying patterns or larger system concerns.

Serve as a Subject Matter Expert
Work with the Business Application Specialist II to provide guidance on system functionality, policies, and procedures. Troubleshoot issues, explain solutions clearly, and support training efforts across departments.

What Makes You a Great Fit

You have exceptional attention to detail and take pride in getting things right
You think critically and analyze problems beyond the surface level
You bring a customer service mindset to every interaction
You can balance accuracy with efficiency in a deadline-driven environment
You communicate clearly and confidently with both technical and non-technical audiences
You’re comfortable working with systems, data, and processes—and improving them

Why This Role Matters

Your work ensures employees are paid accurately and on time, departments function efficiently, and systems operate reliably. You won’t just fix problems—you’ll help prevent them.

Work Environment

This role operates with general guidance and works collaboratively with team members and leadership to support consistent and effective solutions. Your input will help inform improvements while ensuring alignment with organizational standards.

The City of Chesapeake offers an exceptional range of benefits.

Required Qualifications

VOCATIONAL/EDUCATIONALREQUIREMENT:
Requires any combination of education and experience equivalent to an associate’s degree in computer science, information systems, business management, or a closely related field.

EXPERIENCEREQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of two years of related, full-time equivalent experience.

SPECIALCERTIFICATIONSANDLICENSES:
Requires a valid driver’s license and driving record that is in compliance with the City’s Driving Standards.

SPECIALREQUIREMENT:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

UKG Pro WFM (aka Dimensions or Kronos) experience preferred

Posting Detail Information

Job Open Date

03/26/2026

Job Close Date

Open Continuous

Yes

Special Instructions to Applicants

Please provide resume and cover letter.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing

Occasionally- Up to 1/3 of the time.

Sitting

Continuously- 2/3 or more of the time.

Walking

Occasionally- Up to 1/3 of the time.

Lifting

N = Never

Lifting Amount

N/A

Carrying

Rarely- Less than 1 hour per week.

Carrying Weight

Exerting up to 10 lbs

Pushing/Pulling

N = Never

Pushing/Pulling Weight

N/A

Reaching

N = Never

Handling

Occasionally- Up to 1/3 of the time.

Fine Dexterity

Continuously- 2/3 or more of the time.

Kneeling

N = Never

Crouching

Never- Never occurs.

Crawling

Never- Never occurs.

Bending

Never- Never occurs.

Twisting

N = Never

Climbing

Never- Never occurs.

Balancing

Never- Never occurs.

Vision

Continuously- 2/3 or more of the time.

Hearing

Continuously- 2/3 or more of the time.

Talking

Continuously- 2/3 or more of the time.

Foot Controls

N = Never

Machines, Tools, Equipment and Work Aids Used

standard office equipment

Protective Equipment Required

N/A

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards

N = Never

Chemical Hazards

N = Never

Electrical Hazards

N = Never

Fire Hazards

N = Never

Explosives

N = Never

Communicable Diseases

S = Seasonally

Physical Danger or Abuse

N = Never

Other

N = Never

If Other, Description

N/A

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust

N = Never

Extreme Temperatures

N = Never

Noise and Vibration

N = Never

Fumes and Odors

N = Never

Wetness/Humidity

N = Never

Darkness or Poor Lighting

N = Never

Primary Work Location

Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures

Frequently- From 1/3 to 2/3 of the time.

Emergency Situations

Rarely- Less than 1 hour per week.

Frequent Change of Tasks

Frequently- From 1/3 to 2/3 of the time.

Irregular Work Schedule/Overtime

Rarely- Less than 1 hour per week.

Performing Multiple Tasks Simultaneously

Occasionally- Up to 1/3 of the time.

Working Closely with Others as Part of a Team

Continuously- 2/3 or more of the time.