Company Description
Inframark is a leading, independent American-owned company specializing in Water Infrastructure Operations and Infrastructure Management Services. With over 3,000 dedicated employees, we partner with municipalities, municipal utility districts, and industries to achieve excellence in performance, safety, compliance, and reliability. Our tailored service model addresses each client’s unique needs, systems, and resources, ensuring optimal solutions for aging infrastructure and evolving compliance requirements. Guided by our CLEAR Partnership Values—Collaboration, Leadership, Excellence, Accountability, and Respect—we strive to create a "Better World Together" for communities, businesses, and economies.
JOB FUNCTION/ PURPOSE
The Business Applications Program Manager is responsible for engaging internal and external stakeholders, managing, and delivering the full suite of applications within Inframark’s Community Management Services (CMS)
The primary responsibility of the Business Applications Program Manager is to oversee the strategy, implementation and maintenance of Business Central (Microsoft Dynamics) to ensure it supports the business goals efficiently. Other platforms that fall under the remit of the Business Applications Program Manager include AP and Invoice automation (AvidXchange or equivalent), ADP solutions, and Jet Repor
t
.
This position is highly visible and requires the ability to manage complex application upgrades / end to end implementations and being able to prioritize, plan, analyze, and translate business requirements into system solutions, applying knowledge of system functionality, process improvements and best practi
cs.
RESPONS
IB
ILTIES
• Manage and assist users in utilizing the various software platforms within CMS, including translating business needs into solution requirements (building as-is, BRDs and to-be process maps), managing software and service providers, and assisting the development team in system imple
mentaions.
• Identify opportunities for business process optimization, implement application solutions to enhance productivity, and evaluate emerging technologies such as AI and machine learning for
i
ntegrtion.
• Facilitate training sessions, create documentation, and provide ongoing suhpport to ensure end-users are proficient with business
applictions.
• Plan and manage resources accordingly to ensure successfu
l
implemntations
• Manage budgets and team schedules; Identify resources needed and assigns individu
al responibilities
• Creates and executes project work plans and revisions as appropriate to meet changing ne
e
ds and reuirements.
• Review all deliverables, including requirements documents, design documen
ts, trainin documents.
• Prepares for engagement reviews and qual
i
ty assuranc procedures.
• Work with the M&A integration team to integrate CMS’ acquisitions into the c
orporate systms/platforms.
• Maintain and manage the portfolio of applications supporting the CMS business division through internal deve
lo
pment governn
c
e protocols.
QUALIFICA
TIONS
EDUCATIONand/or EXPERIENCE
• Bachelor’s Degree in Business Information Systems, or any related field in a supervisory or higher rol
e
and have been i a functional role
• 2 – 5 years of s
oftware developmen project experience
• 1 –
3
years of project anagement experience
• Proven track record in
Microsoft Dynamics/Nvigator/Jet Reporting
• Advanced pr
o
ficie
ncy with Microsft Offce applications
SKILLS
• General knowledge of
a
pplications architectre and data architecture
• Ability to effectively work in a flexible and dynamic
environment with competig and changing priorities
• Strong organization skill with ability to effectively
communicate with all levls within the organization
• Intimate knowledge of the genera
l workings of ERP systems including P2P/AR/AP and GL
• Strong analytical skills
a
nd ability to use data to rive decision-making proces
s
• Strong experience in buiness systems implementations
• Good understanding of finace and accounting principles
• Self-dri
ven and result-oriented, able o work with minimum supervision
• Experience in managing external stakeholders including co
n
sultants / software providers upporting system implementations
• Clear written and verbal communications skills; includes communications with internal and external stakeho
lders where clarity and confirmaion of understanding is essential
• Ability to
both formally and informally preent to peers and senior management
• Ability to challenges processes and develop log
ical arguments and voice them apprpriately in all types of situations
• Project management skills: ability to actively
participate and lead in cross funci
onal project teams to drive results
• Collaborative skills are essential
• Excellent attention to detail and robust data management /
g
overnance skills. Hands on project anagement experience highly preferable
COMMUNICATIONS: Communicates clearly & professionally. Contributes to a positive internal & external stakeholder experience. Maintains composure in chal
lenging situations. Collaborates withothers. Asks for constructive feedback.
PROBLEM SOLVING AND QUALITY: Pays attention to detail. Identifies & solves problems. Escalates issues accordingly.
Checks work for quality. Shares suggetions to improve quality & productivity.
MANAGING FOR RESULTS: Works independently with minimal supervision. Takes projects to completion. Follows all company policies &
SOPs. Manages multiple tasks. Demonstrtes flexibility in workflow & scheduling.
LEADERSHIP & INITIAVE: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance.
Willing to take on additional assignment.
