Ipsen is strengthening its Global Digital & IT Operations to enhance the performance and reliability of its data and analytics ecosystem across the organization.
We are looking for an IT Business Operations Expert – Analytics & Data to ensure the smooth delivery, performance, and continuous improvement of analytics platforms and data solutions.
In this role, you will act as a key interface between business teams, IT, and external partners, ensuring that data and reporting services deliver maximum value while meeting performance, compliance, and operational standards.
- Own the delivery and performance of analytics and data services in an outsourced environment, including maintenance and support.
- Ensure high-quality delivery of dashboards, reporting, and data solutions across business domains.
- Act as a key interface between business stakeholders, IT teams, and external partners (including TCS).
- Translate business needs into effective data and analytics solutions , ensuring alignment with operational requirements.
- Monitor service performance (KPIs, SLAs, budget) and drive continuous improvement initiatives .
- Oversee data integration flows, reporting platforms, and analytics tools , ensuring reliability and scalability.
- Manage vendor relationships, ensuring service quality and identifying opportunities for optimization and innovation.
- Support the evolution of the Data & Analytics roadmap in collaboration with IT and business stakeholders.
- 5–10 years of experience in data, analytics, or IT operations , ideally in a global environment.
- Strong experience in service delivery and outsourcing management .
- Solid expertise in Power BI (administration, governance, data modeling, DAX, integrations).
- Experience with data integration, ETL, data warehouse, and SQL development .
- Good understanding of data governance, compliance, and security standards .
- Familiarity with cloud analytics platforms (e.g., Databricks, Snowflake) and/or RPA tools (e.g., UiPath) is a plus.
- Strong stakeholder management and communication skills in a cross-functional environment .
- Business-oriented mindset with a focus on service quality and user satisfaction .
- Fluent in English .
- A key role supporting data-driven decision-making across a global organization .
- Exposure to complex and high-impact analytics and data environments .
- A collaborative and international environment focused on innovation and performance .
- Opportunities to grow within Ipsen’s Digital & IT transformation journey .
Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons « The Real Us*». La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature. *Soyons nous-même
