Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Job Overview:
The Salesforce Administrator - CPQ Systems plays a critical role in supporting Ross’ go-to-market strategies by enabling seamless operations across CRM (Salesforce.com), CPQ (Apttus/Conga), and other commercial platforms. This role serves as a key partner to both the Sales and Product Management teams, ensuring system functionality aligns with business objectives and enhances operational efficiency.
In collaboration with the Product team, the Salesforce Administrator manages day-to-day system and product setup activities, including the creation and configuration of various product types (e.g., standalone, bundles). They proactively troubleshoot quoting and ordering issues, assist with pricing configurations, and recommend enhancements to CRM and CPQ processes that improve product marketing and sales enablement.
On the Sales side, the Salesforce Administrator provides hands-on support to resolve quoting, pricing, and ordering challenges, while also contributing to the development and refinement of client-facing proposal documents. With a strong focus on process optimization, this role continuously improves workflows and documentation and will eventually lead strategic projects related to Salesforce and CPQ system enhancements.
Who you report to: Manager, Commercial Operations - CPQ Systems
What the job is all about:
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Provide day-to-day support to Sales and Product Management teams across commercial systems including Apttus/Conga CPQ and Salesforce (SFDC)
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Assist in maintaining and updating product and pricing data within Salesforce, ensuring accuracy and alignment with business needs
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Research, evaluate, and implement new commercial system functionalities (e.g., guided selling, machine learning, Agentforce) to improve quoting and selling processes
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Diagnose and resolve quoting, pricing, and ordering issues, ensuring smooth operations and timely support for Sales activities
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Collaborate with stakeholders to enhance client-facing proposal documents and ensure they reflect accurate product and pricing information
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Recommend and implement process improvements for CRM and CPQ systems to optimize efficiency and support strategic initiatives
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Document and maintain system processes and procedures to support training, scalability, and operational consistency
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Lead and contribute to strategic projects focused on Salesforce and CPQ system enhancements, driving innovation and continuous improvement
Who you are
Education & Experience
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Bachelor’s degree in business, Information Systems, Computer Science, or a related field
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Minimum 2 years of experience with Salesforce.com administration or development; Salesforce certification is highly desired
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Experience supporting Sales and Product Management functions in a commercial systems environment
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Familiarity with CPQ platforms (preferably Revenue Cloud) and quote-to-order processes
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Knowledge of sales processes and/or direct experience in a sales role
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Understanding of product management and marketing processes
Technical Proficiency
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Intermediate proficiency in Salesforce.com, including product and pricing configuration, rule creation, and data management
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Basic proficiency with standard office tools such as MS Word, Excel, PowerPoint, and Visio
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Ability to research and implement new system functionalities (e.g., guided selling, machine learning, price rules, Agentforce)
Analytical & Problem-Solving Skills
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Strong analytical mindset with the ability to understand and solve complex system requirements
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Detail-oriented and passionate about accuracy in data and system configuration
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Proactive in identifying and implementing process improvements
Communication & Collaboration
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Excellent communication skills, including the ability to present confidently to groups of 10–20 people
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Strong interpersonal skills with the ability to collaborate effectively across teams
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Comfortable translating technical concepts into user-friendly language for non-technical stakeholders
Project & Process Management
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Highly organized and capable of managing multiple projects simultaneously
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Provide day-to-day support to Sales and Product Management teams across commercial systems including Apttus/Conga CPQ and Salesforce (SFDC)
-
Assist in maintaining and updating product and pricing data within Salesforce, ensuring accuracy and alignment with business needs
-
Research, evaluate, and implement new commercial system functionalities (e.g., guided selling, machine learning, Agentforce) to improve quoting and selling processes
-
Diagnose and resolve quoting, pricing, and ordering issues, ensuring smooth operations and timely support for Sales activities
-
Collaborate with stakeholders to enhance client-facing proposal documents and ensure they reflect accurate product and pricing information
-
Recommend and implement process improvements for CRM and CPQ systems to optimize efficiency and support strategic initiatives
-
Document and maintain system processes and procedures to support training, scalability, and operational consistency
-
Lead and contribute to strategic projects focused on Salesforce and CPQ system enhancements, driving innovation and continuous improvement
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Skilled in planning, scheduling, and documenting system processes and procedures
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Adaptable in a fast-paced, multi-project environment and able to work independently or as part of a team
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A “change agent” mindset with a focus on continuous improvement and operational efficiency
What We Offer:
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
Salary Information:
The pay range for this role in Canada is: $66,500 - $92,000 CAD
The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.
Use of Artificial Intelligence in Hiring
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at recruitment@rossvideo.com, and we will make all reasonable efforts to accommodate your request.
