Job Title: Manager of Business Applications
About Us:
On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of Fast Company’s Most Innovative Companies.
First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions - Urgent Care, Mental Health, and Primary Care - from their very first day!
Job Description:
First Stop Health is seeking a strategic and hands-on Manager of Business Applications to own the architecture and optimization of our enterprise software ecosystem. This role is designed for a big picture architect who doesn't just manage a small team, but actively dives into the weeds of design, configuration, and project management. You will be the primary architect ensuring that our department-level systems work together as a cohesive engine to power our business.
We need a leader who can navigate the high-level roadmap of how data and process flow across the organization, while simultaneously being the person who can roll up their sleeves to build a complex flow or troubleshoot an API integration. You are the bridge between business needs and technical execution—a nimble problem-solver who can translate a vague business requirement into a robust, scalable system design.
Responsibilities:
DevOps and Release Management
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Design and govern the DevOps lifecycle for business applications, ensuring a standardized process for moving configuration from sandbox to production
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Prioritize the development backlog by balancing urgent changes with long-term strategic projects, ensuring resources are allocated to the highest-impact tasks
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Drive scalability by building repeatable deployment patterns, ensuring that as the company grows, our systems and release cadences can handle increased complexity without breaking
Strategy & Project Management
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Develop and execute a long-term roadmap for business applications that eliminates technical debt and anticipates future growth
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Lead end-to-end project lifecycles, from initial discovery and requirements gathering to go-live and post-launch support
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Manage relationships with third-party vendors and consultants, ensuring deliverables meet our high standards for design and performance
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Look beyond standard features to design creative, elegant automation solutions that solve complex business bottlenecks
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Identify manual human-in-the-loop processes across the organization and replace them with scalable, automated workflows
Hands-on Configuration & Design
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Perform complex system configurations, custom object creation, and automated workflow design within Salesforce and integrated platforms
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Audit and refine system permissions, validation rules, and data structures to ensure "clean" environment management
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Take full ownership of the end-to-end design for complex builds, ensuring that custom objects, fields, and automation logic are built elegantly
Team Leadership & Enablement
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Lead and mentor a small team of analysts/admins, fostering a culture of technical excellence with empathy
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Partner with stakeholders across the company to identify friction points and propose automated solutions
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Establish KPIs for system uptime, data accuracy, and user adoption to measure the success of our application suite
Requirements:
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Bachelor’s degree in a related field or equivalent professional experience
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5+ years of experience in Business Applications or Enterprise Systems management
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Proven track record in Salesforce architecture (Certifications like Application/System Architect are a major plus)
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Direct experience implementing or managing HRIS and financial systems
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Experience leading mid-to-large scale system implementations
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Architect Mindset: Ability to visualize complex data relationships and how a change in one system ripples through the entire tech stack
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Hybrid Capability: Equal parts high-level strategist and detail-level doer who enjoys technical configuration
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Unrelenting Problem Solver: A proactive approach to ambiguity; you don't wait for a manual to get to the solution
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Communication: Ability to explain complex technical constraints to non-technical stakeholders with clarity and empathy
First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.
To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com
