Sales Operations Supervisor

IPS Packaging & Automation • Full-time • Charlotte, NC, US • 4h ago

Job Description

At IPS Packaging & Automation, we’ve been transforming the packaging industry for 50 years, delivering innovative, cutting-edge solutions that help businesses of all sizes move forward. From our humble beginnings in 1976 with a single warehouse in Greenville, SC, we have grown into a nationwide operation with more than 17 locations and a continued commitment to expanding our footprint.

Our success comes from our deep industry expertise and problem-solving mindset. We design cost-effective, high-performing packaging solutions that protect every product our customers ship. Beyond offering a full range of packaging supplies, we provide value-added services including custom design, engineering, automation, equipment sales, and ongoing support.

As a proud 2nd-generation, veteran-owned company and a recipient of the 2025 Gold HIRE Vets Medallion Award, we care deeply for our teammates and the communities we serve. IPS fosters a dynamic, performance-driven environment where careers can thrive. Whether you are a customer or a candidate, we believe in growing together.

If you are ambitious, highly organized, and known for your attention to detail, we invite you to join our growing team!

Position Summary

The Sales Operations Supervisor reports to the Division Manager of National Accounts and supports the ongoing requirements of IPS’s National Account customers, and plays a key role in ensuring operational excellence. The position’s priorities include project management, sales reporting, customer analysis, problem resolution, and business improvement. Serving as a trusted resource to the National Accounts team, this role helps coordinate communication across departments, manages follow-through on customer initiatives, and ensures IPS is positioned for success with its National Account partners.

Position Responsibilities - Essential

Prepare sales reports to discover insights, identify areas for improvement, and support customer presentations.
Coordinate internal resources to manage onboarding of new business and transitions with customers.
Assist National Account Managers, Coordinators, and Liaisons with problem resolution and issues that negatively impact customer service levels.
Build a close working relationship with other IPS departments to ensure effective communication and successful execution of joint initiatives.
Track progress against customer agreements, including productivity improvement and cost-savings commitments.
Partner with the Procurement team to identify cost-saving opportunities and implement them successfully without impacting customers.
Work with the Division Manager to build a support team and systems that enable the continued growth of the National Account business at IPS.
Lead or assist with project management initiatives as assigned.

Essential Skills and Experience

High initiative and eagerness to continuously improve existing processes
Strong interpersonal, time management, and communication skills
Proven ability to resolve issues quickly and professionally while maintaining strong relationships with customers and internal teams
Analytical skills using data from different sources to support decision-making and identify opportunities for improvement
Ability to lead and develop others while working collaboratively to achieve shared goals
Dependable, adaptable, and detail-oriented, with the ability to manage multiple priorities effectively
A proactive, solutions-oriented mindset and a commitment to delivering results

Beneficial Skills and Experience

Bachelor’s Degree
7 or more years of work experience in a similar role
PC proficient in Windows-based programs and the internet
Strong expertise with PowerPoint and Excel
Familiarity with Power BI or other reporting tools is a plus

Why You’ll Love Working Here

Competitive pay
No nights or weekends
Paid holidays, vacation, and PTO
Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage, and an Employee Assistance Program (EAP)
401(k) with company contributions
Modern campus perks including an onsite gym, pickleball court, monthly food trucks, and an on-site ice cream machine!