Company Description
Moneywave is a digital financial platform designed to make global money movement effortless. We provide seamless remittance and multi-currency wallet solutions catered to travelers, expats, and businesses. Our mission is to bridge financial borders across Southeast Asia and beyond, empowering individuals and companies with smarter, regulated, and technology-driven cross-border solutions.
Role Description:
- Management of Remittance Management Information System (MIS) and liaise with vendors to make any changes in the Remittance MIS.
- Undertake User Acceptance Test on Currency Exchange; Remittance MIS during changes or upgrading of Currency Exchange; Remittance System respectively.
- Troubleshoot any Remittance MIS or Currency Exchange issues/problems identified and undertake prompt rectification measures to avoid any disruption to over the counter business operations of the company.
- Check and verify the validity of the supporting documents for overseas outward remittance in order to remain compliant with all relevant laws and regulations.
- Checking and approving remittance transactions.
- Ensure Currency Exchange; Remittance SOPs and BNM compliance practices are being adhered at all times during the course of operations.
- Review and manage the operational procedures to ensure they are compliant with internal business policies and regulatory requirements.
- Identify any suspicious transactions and report to the Compliance Department for their action.
- Building and maintaining a positive relationship with its stakeholders (e.g., Customers, Vendors, Government Agencies and Payout Partners) to support the achievement of the company’s strategic objectives.
- Accountable for cash reconciliation, remittance processing and daily operations.
- Handling customer complaints if any in a timely manner or refer/escalate them to the appropriate functions for resolution.
- Investigate and clear pending items or discrepancies and oversee the management of Remittance pre-funding accounts.
- Up to date with the latest financial developments, not only with the country’s economy, but also with other payout countries.
- Handle the operation of the payment’s transaction, including but not limited to the provision of services and operational support.
- Visit customers to introduce all kinds of related products, operational processes, and follow up customers’ needs (if required).
- Assist in promotions and marketing of Currency Exchange; Remittance services.
- Assist in market expansion to new international markets (Remittance business).
- Conduct the compliance review of operation (Remittance; Currency Exchange).
- Development of sales; profit targets and objectives to support the business and its operations / expansion.
Qualification:
- Minimum 3–5 years of experience in the money services business (MSB) industry, preferably within money exchange, remittance, or currency wholesale operations.
- Hands-on experience managing or operating money exchange systems, transaction monitoring platforms, and daily FX operations.
- Strong understanding of BNM regulations, compliance requirements, SOPs, record-keeping, and reporting obligations for MSB license holders.
- Experience working with operational workflows such as float management, branch operations, reconciliation, settlement, and AML screening processes.
- Ability to coordinate with compliance, finance, and tech teams to ensure system stability, regulatory alignment, and seamless customer experience.
- Proven track record in problem-solving, handling operational incidents, and ensuring business continuity.
- Strong communication skills with the ability to work in a fast-paced, regulated environment.
