Chief Revenue Officer (CRO) — Radical Minds Group (RM + RMT)
Location: Gurgaon, India
Work Mode: Full-time, On-site (WFO | Office-first)
Aligned To: Co-founder & Executive Director with a Dotted Line: Founder & Group Managing Director
Works Closely With: Chief Operating Officer + Chief Marketing Officer + CFO + Legal Head + CTO + Head - Product & Software Services + US & UK Head Sales for RM/RMT and top leadership team
Industry: BPO/Contact Center + IT Services + AI/ML Products
About Us
Radical Minds Technologies Pvt. Ltd. is a leading BPO & Contact Center organization operating since 2010, serving 100+ clients across Travel, Hospitality, Aviation, BFSI, Healthcare, Retail, Logistics, Crypto/Fintech, E-commerce, PSU/Govt. and more. We run large-scale customer service, sales, collections, and back-office operations across multiple delivery locations in India.
RMT Engineering Pvt. Ltd. is our IT & AI/ML arm, building products and accelerators such as Conversational AI (Voicebots/Chatbots/E-MailBot etc), Agent Assist, Dialer Suite, QMS, Executive Dashboards/Analytics, CRM and Contact Center Technology, along with product engineering and IT services for global clients.
Together, Radical Minds Technologies + RMT Engineering offer a unique “BPO + Tech” blend—unlike traditional BPOs that rely entirely on third-party technology—enabling stronger governance, automation-led efficiency, better visibility, and scalable delivery.
We are also actively investing in international markets (US and UK/Europe) while continuing to scale strongly in India—making revenue leadership and commercial governance a top priority.
Role Overview
We are hiring a Chief Revenue Officer (CRO) to own and run the complete revenue engine for the Group—across Radical Minds (BPO/CX) and RMT Engineering (IT/Products/AI-ML).
This is not a conventional CRO / CSO role.
This is an end-to-end business leadership role where the CRO owns:
- Domestic market revenue (primary ownership) for RM + RMT
- Marketing-to-Revenue alignment (ICP → campaigns → MQL → SQL)
- Inside Sales (MQL-to-SQL conversion) under CRO
- Direct Sales / BD execution and closure discipline
- Commercial governance (pricing, MSA/SOW closure, invoicing readiness, leakage control)
- Transition ownership + first 45–60 days stabilization for new wins
- Client lifecycle / CRM governance and account health
- Enablement support from India for international sales leaders (US/UK/Europe) on proposals, commercials, solutioning, demos/POCs, and cross-functional execution
- Revenue quality + profitability guardrails (not just topline)
This role requires a leader who combines sales aggression + commercial maturity + operational understanding + governance discipline.
Role Mandate
The CRO will be fully accountable for building and running a strong revenue engine across both companies by aligning and leading all below:
- GTM strategy (domestic first, aligned with RM + RMT offerings)
- Marketing-led demand generation alignment
- Inside Sales function ( also under CRO)
- Direct Sales / BD
- Transition governance + stabilization
- CRM / account governance + growth planning
- Demos/POCs / solutioning coordination (especially for RMT)
- Commercial governance: contracts, pricing, billing, invoicing
- International deal support execution from India
- Business viability + profitability discipline
Key Responsibilities (KRAs)
1) Revenue Ownership — Domestic Market (Primary)
- Own domestic revenue targets for both RM (BPO/CX) and RMT (IT/Products/AI/ML)
- Drive new logo acquisition, account expansion, cross-sell/upsell across both entities
- Build annual/quarterly/monthly plans with pipeline visibility and forecasting discipline
- Be accountable for quality of revenue (fitment, feasibility, profitability), not just closures
2) GTM Strategy + Marketing-to-Revenue Alignment
- Work closely with the CMO to define: ICP, sector focus, geo priorities, target accounts, service-line focus, messaging
- Ensure marketing produces qualified leads, not junk leads
- Establish a tight feedback loop: lead quality, conversion, campaign outcomes, channel performance
- Own the system where marketing generates the right pipeline and sales converts it predictably
3) Inside Sales Ownership (Under CRO)
- Own inside sales for RM + RMT, responsible for converting MQL → SQL
- Build strong qualification process, discovery discipline, and follow-up cadence
- Ensure inside sales is handled by capable resources (not casual/fresher-led wastage)
- Bring governance on: SQL conversion %, lead aging, activity discipline, SLA-based follow-ups
4) Direct Sales / BD Leadership (Domestic)
- Own or drive the domestic hunting engine across both businesses
- Ensure proposal discipline, negotiation maturity, closure governance
- Weekly pipeline reviews, deal strategy reviews, forecasting and closure planning
- Ensure CRM hygiene, stage definitions, and execution cadence across the team
5) India SPOC / Execution Backbone for International Deals (US/UK/Europe)
- Support international sales leaders from India on:
- commercials, costing, solutioning, staffing plans, proposal creation
- internal coordination with ops/HR/IT/finance/legal
- demos/POCs and delivery readiness
- Ensure speed of execution so global teams can close faster with confidence
6) Transition Ownership + First 45–60 Days Stabilization
- Own transition for every win (domestic + international)
- Coordinate cross-functional readiness: HR hiring, IT, training, quality, operations, finance, legal
- Ensure stabilization for initial period and structured handover to steady-state operations
- Work closely with COO, but transition accountability stays with CRO
7) Commercial Governance (Contracts / MSA / SOW / Billing / Invoicing)
- Ensure deals are contractually clean, priced correctly, and invoicing-ready
- Reduce leakage: unbilled scope, poor documentation, delayed invoices, misaligned commercials
- Drive fast legal/finance closure with high discipline
- Improve DSO readiness and billing governance
8) CRM + Client Lifecycle Management
- Own the commercial client lifecycle: onboarding → expansion → renewal support → retention governance
- Ensure cadence: QBR readiness, expansion planning, escalation path alignment
- Keep customer health and profitability visible and acted upon
9) Demos / POCs / Solution Coordination (Especially for RMT)
- Ensure demos/POCs are not “ad-hoc” and are run with conversion discipline
- Mobilize product/tech/presales quickly with timelines and owners
- Ensure sales commitments align with product/IT services readiness and delivery capability
10) Profitability + Account Health Discipline
- Track feasibility, margins, staffing costs, and account-level health
- Ensure acquired business is viable and sustainable
- Work with CFO/COO to keep business green and scalable
Ideal Candidate Profile
- 25+ years of strong revenue leadership experience (B2B services preferred)
- Strong domestic market closure track record; international exposure is a plus
- Experience in running end-to-end funnel: GTM → MQL → SQL → proposal → closure → transition
- Strong commercial maturity: pricing, negotiation, MSA/SOW, billing/invoicing governance
- Strong operational understanding of BPO/BPM/CX and/or IT services/productized offerings
- Proven ability to lead multiple functions (not just sales)
- High ownership mindset, execution discipline, and comfort working closely with founders
- Must be willing to work WFO from Gurgaon (high-accountability, high-speed environment)
Who Should Apply (CXO-only)
This role is meant for proven CXO-level leaders who have already owned large-scale revenue charters in the BPO/CX services space—across domestic + international business—while also understanding delivery/operations realities.
· Current CXO profiles only: Chief Revenue Officer / Chief Sales Officer / Chief Business Officer / Chief Growth Officer / President–Sales / equivalent CXO charter.
· Must have strong BPO/CX domain depth with exposure to both domestic and international business (not only operations, and not only sales—must understand the full commercial lifecycle).
· Scale requirement: Experience managing USD $50M+ annual revenue (or equivalent large-scale book of business) and senior-level ownership of large portfolios.
· Portfolio breadth: Experience handling 100+ enterprise clients / multi-LOB portfolios (directly or through senior leadership layers).
· MNC / large BPO ecosystem exposure preferred, with strong governance, compliance discipline, and structured operating cadence.
· Please avoid applying if you are SVP-level or below, or if your exposure is limited to a single function without full revenue + commercial ownership.
What Will Make Someone Successful Here
- Founder-level ownership and speed
- Ability to build governance + systems, not just “push sales”
- Strong cross-functional coordination and decision-making
- Comfortable running weekly/monthly cadence with dashboards and accountability
- Strong people leadership + ability to enforce standards
Why This Role is Unique
This is a full revenue owner role—where the CRO owns not only growth but also the commercial engine, transition, governance, and client lifecycle discipline across two businesses (BPO + Tech).
How to Apply
Please share your CV to ceodesk@radicalminds.in
Subject: Application — CRO (Gurgaon)
Along with your CV, please include a short cover note covering:
- Domestic revenue scale closed (annual range + typical deal sizes)
- Your experience with inside sales / marketing alignment / funnel governance
- Transition + commercial governance exposure (MSA/SOW/billing readiness)
- Your high-level first 90-day plan as CRO
- Earliest possible joining date / notice period
