About the Company
The company delivers specialty-specific, high-acuity billing support to medical groups and surgical centers nationwide. With legal, clinical, and coding experts under one roof, we act as a strategic extension of our clients' teams, protecting their revenue and streamlining operations. Since 2008, we have scaled by prioritizing accountability, transparency, and measurable financial results for every partnership.
Position Overview
As theDirector of Revenue Operations, you will be a strategic leader responsible for the technical evolution and scaling of our revenue department. Your primary focus will be to transition our current partner-led growth model into a formal, automated, and highly efficient revenue operation.
This role requires an organized strategist to drive high-velocity growth by managing our CRM infrastructure and technical resources. You will replace manual administrative tasks with efficient workflows, ensuring the department has the data-driven insights necessary for success. You will also drive implementation across the department so these systems are consistently used and continuously improved.
Key Responsibilities:
Leadership & Cross-Functional Partnership
- Partner with enterprise Salesforce product owners to ensure revenue-specific customizations are executed in alignment with the broader company architecture without compromising enterprise standards.
- Partner closely with the Sales Program Director to bridge the gap between sales training and technical execution, ensuring technology supports the department's messaging and coaching goals.
Process & Workflow Optimization
- Partner with the CRO to design, implement, and refine high-efficiency sales workflows that eliminate administrative challenges and allow the sales team to focus on relationship building.
- Lead the technical integration of communication channels into Salesforce to ensure seamless data capture, activity linking, and automated contact management.
- Evaluate and implement advanced scheduling and coordination solutions to streamline client interactions, eliminating manual bottlenecks and optimizing calendar management.
- Own the end-to-end lifecycle of departmental SOPs, from drafting and finalizing documentation to conducting user training and gathering feedback.
Marketing Operations & Analytics
- Design and manage the technical integration between event systems and the CRM to ensure seamless tracking of attendee data, engagement history, and individual touchpoints.
- Implement tracking protocols to identify which event-based channels are driving high-value referrals and closed deals, allowing for data-backed decisions on future marketing investments.
- Partner with Sales Leadership to identify and launch "creative pathways" for lead generation. This includes researching third-party databases, optimizing LinkedIn outreach strategies, and building the technical infrastructure to support new prospecting channels.
Qualifications
- 5+ years of experience in Revenue Operations, Sales Operations, or similar roles focused on organizational scaling and technical workflow design.
- Strong experience with Salesforce in a revenue environment (admin experience is a plus, not required)
- Experience in the Healthcare or Service industries is preferred but not required.
- Proficiency in sales enablement tools (e.g., Revenue.io, Gong, Outreach)
- Ability to communicate professionally and confidently with senior stakeholders and healthcare clients.
- Data-driven decision-making mindset with the ability to use metrics to guide strategy and execution.
