Job Description: Sales Operations Coordinator
Reports To: Senior Director of Sales Operations
Location: Jacksonville, FL (Onsite)
Company Description
FAR EAST BROKERS & CONSULTANTS, INC is a consumer goods company headquartered in Jacksonville, Florida. With a commitment to excellence, FAR EAST BROKERS specializes in delivering high-quality products that meet diverse customer needs. Our team operates passionately to ensure the highest standards of service and innovation in the market. Located in a dynamic business hub, we are dedicated to fostering professional growth and success for our employees.
Role Description
The Sales Operations Coordinator supports the selling process to ensure execution excellence. Sales Operations Coordinators report directly to the Senior Director of Sales Operations while providing day‑to‑day operational and administrative support to the Sales Directors.
This role manages the administrative workflow from sales meetings through order completion and delivery. This would include maintaining item and pricing accuracy, prepares sales meeting materials, and ensures customer requirements are captured and executed.
Key Responsibilities
1. Business Central Mastery & Operational Execution
- Develop a deep, functional understanding of Business Central—not just the sales process, but the underlying data flow affecting pricing, orders, and catalog management.
- Manage customer specific item setup, documentation, spreadsheets, and order readiness to ensure accuracy prior to placement.
- Gain proficiency in the company’s item pricing structure, including how pricing is built, updated, and documented.
- Maintain customer‑specific item setups, ensuring accuracy in attributes, documentation, and program requirements tied to each retailer’s standards
2. Scan Data Review & Sales Preparation
- Request, receive, validate, clean, and upload scan data needed for sales presentations.
- Prior to sales presentations provide the account leads with a high‑level summary of the scan data. Develop an understanding of the key insights and how they should drive sales strategy.
- Coordinate with BEI team, ensuring Power BI dashboards are presentation ready.
3. Sales Meeting & Customer Travel Support
- Prepare customer-facing materials and the showroom is presentation ready
- Coordinate travel, accommodations, and meeting logistics to ensure professional customer experiences.
4. Showroom Support
- Capture detailed customer notes during showroom visits.
- Develop and update planograms as needed.
- Assist in identifying top‑performing product categories.
- Provide analytical and administrative support to help Sales Directors maximize customer growth.
5. Quote-to-Order Process Support
- Translate customer meeting notes into clear administrative requirements.
- Prepare quotes, item updates, pricing documentation, and order confirmation.
- Conduct initial review of sales orders and update master spreadsheets with required details, including port pivot information.
- Identify gaps in item data or logistics details and proactively escalate to the Sales Director
6. Customer Requirements, Documentation & Administrative Support
- Maintain an up‑to‑date understanding of customer item requirements, documentation needs, timelines, and submission processes to ensure all administrative details are handled accurately and on time.
- Track and organize customer priorities, program specifics, and communication details to support smooth transactional execution and alignment with customer expectations.
7. Product Knowledge
- Learn product assortment, country of origin, freight considerations, tariffs, and cost implications.
- Understand which items can ship together and how containers are most efficiently filled.
Travel & Customer Hospitality Requirements
- Occasional travel may be required for customer meetings, store visits, and collaborative planning sessions.
- When customers visit Jacksonville, the Sales Operations Coordinator may be asked to participate in customer‑hosted dinners and coordinated events to support strong relationship-building.
Qualifications
- Strong interpersonal skills and the ability to build effective professional relationships
- Excellent communication skills, both written and verbal
- Experience in delivering superior customer service and addressing client concerns promptly
- Understanding of sales operations and the ability to support sales processes effectively
- Experience with Power BI preferred
- Ability to manage multiple tasks with urgency and accuracy.
- Detail-oriented, highly organized, and skilled in record-keeping
- Proficiency in Microsoft office suite
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred
- Ability to lift and carry up to 15 pounds.
- Ability to remain standing for extended periods, up to 4–8 hours during presentations.
