Fuzion Flooring – Sales Operations Specialist (FULL TIME)
Reporting to – VP Sales
Fuzion Flooring is a North American distributor of luxury flooring. At Fuzion, we thrive on contagious enthusiasm and a shared purpose. Our team is encouraged to take initiative, lead with confidence, and make decisions in a supportive environment. We take pride in surpassing expectations, learning every day and delivering high-quality work. Together, we collaborate with like-minded people and pursue bold ideas that elevate the flooring experience
As a Sales Operations Specialist, you will play a critical role in empowering the Sales team to perform at their best. Acting as a strategic partner, you will streamline processes, optimize tools, and deliver actionable insights that enhance productivity and drive revenue growth. You’ll collaborate cross-functionally to improve day-to-day sales execution, remove operational friction, and ensure the team has the data, systems, and support needed to succeed.
Key Responsibilities:
- Own and manage the CRM platform, ensuring data accuracy, integrity, and seamless integration with ERP and other business systems
- Develop and deliver timely reports and insights for Territory Managers, Regional Managers, and senior leadership (daily, weekly, monthly, and quarterly)
- Build, maintain, and enhance sales dashboards to track and communicate key performance indicators (KPIs)
- Drive adherence to sales processes and identify opportunities to improve efficiency and effectiveness
- Partner with Sales Leadership to develop, maintain, and refine forecasting models and performance metrics
- Support pipeline management through regular reporting, analysis, and opportunity reviews
- Prepare and present quarterly business review (QBR) materials for leadership
- Analyze and optimize geographic sales territories to maximize coverage, productivity, and efficiency
- Create, update, and maintain sales policies, procedures, training materials, and enablement resources
- Support onboarding and training of new Sales Representatives to accelerate ramp-up time
- Plan, coordinate, and track sales promotions and incentive programs
- Act as a cross-functional liaison between Sales and other departments to improve communication, alignment, and operational accuracy
Knowledge & Skills Required
- 5 years of territory sales experience
- Familiarity with sap Enterprise Resource Planning systems
- Strong analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable recommendations
- Proven problem-solving skills, with the ability to break down complex or ambiguous challenges and drive effective solutions
- Excellent verbal and written communication skills, with the ability to build trusted relationships across teams
- Highly organized with strong attention to detail; able to manage multiple priorities and projects simultaneously (project or program management experience is an asset)
- Customer- and sales-focused mindset, with a clear understanding of how operational support drives sales success
- Proactive and adaptable team player with a strong sense of ownership and a bias for action
- Ability to identify, troubleshoot, and escalate issues appropriately to ensure timely resolution
- Demonstrated ability to balance data-driven decision-making with empathy for stakeholders, customers, and business needs
Why you’ll love working at Fuzion!
- We’ve built a collaborative, respectful culture rooted in teamwork, accountability, and continuous improvement… where your ideas and contributions truly matter!
- Competitive total rewards package including health & dental benefits, long-term disability coverage, RRSP matching, and employee recognition and rewards programs.
- Ongoing learning and growth through our Education Assistance and Employee Development programs.
- Proudly Certified™ as a Great Place to Work® for two consecutive years – a reflection of the positive, inclusive environment our employees help create every day.
Hiring Range:
$80-90k annually
This is a vacant position for which both internal and external candidate are being considered.
Fuzion Flooring welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are an equal opportunity employer and will consider applications from all qualified candidates.
