**ABOUT THE COMPANY**
Ignition Autocare is a UK-based MOT testing centre and garage business. We're expanding our back-office operations to Hoshiarpur, Punjab and looking for a smart, dedicated person to join our team.
This is an office-based role at our Hoshiarpur branch — you'll work in a professional setup, with all equipment provided.
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**KEY RESPONSIBILITIES**
**Customer Service (40%)**
- Handle inbound and outbound calls with UK customers
- Book MOT appointments and vehicle service bookings
- Send quotes and follow-up reminders
- Reply to WhatsApp, email, and social media enquiries
- Maintain professional communication standards
**Software / App Management (25%)**
- Daily use of our custom React-based web application
- Make small updates and fix minor bugs (full training provided)
- Use AI tools (ChatGPT, Claude) to solve technical tasks
- Deploy app updates to Netlify
- Train new team members on the app
** Admin & Operations (20%)**
- Schedule appointments and manage bookings
- Generate and send invoices
- Communicate with UK suppliers via email
- Maintain customer database
- Prepare weekly performance reports
**Marketing Support (15%)**
- Manage Instagram and Facebook pages
- Reply to Google reviews professionally
- Run basic Google Ads / Meta Ads campaigns
- WhatsApp marketing to existing customers
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**REQUIREMENTS**
**Must-Have:**
- Excellent spoken and written English (UK accent friendly)
- Bachelor's degree (any stream) OR 12th + relevant work experience
- 1–3 years of experience in customer service, BPO, virtual assistance, or operations
- Comfortable with computers and learning new software
- Self-motivated, organised, and detail-oriented
- Willing to commute to Hoshiarpur office daily
- Available to work UK shift (1:30 PM – 10:00 PM IST)
**Preferred (Bonus):**
- Experience working with international (UK / US) clients
- Basic knowledge of React, HTML, or web development
- Used Netlify, GitHub, or AI tools previously
- Marketing or social media experience
- Knowledge of automotive/repair industry
- Punjabi + Hindi + English
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**WHAT WE OFFER**
- ₹25,000 – ₹35,000/month (paid via direct bank transfer)
- Permanent, full-time office-based role in Hoshiarpur
- Modern office with high-speed internet, laptop, and headset provided
- 5-day work week (Monday–Friday) — weekends off
- Direct training from UK business owner
- Performance-based annual increments
- Paid leaves + Indian public holidays
- Long-term growth opportunity — potential to become Branch Manager as we expand
- Skill development — we'll fund relevant online courses
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**HIRING PROCESS**
1. Submit CV + 2-minute self-introduction video (in English)
2. Shortlisted candidates: telephonic / video interview (30 min)
3. In-person interview at Hoshiarpur office (if shortlisted)
4. Paid 5-day trial (₹7,000 for the week)
5. Permanent offer letter
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**TO APPLY**
Send the following to WhatsApp +44 7348540693
1. Updated CV
2. **2-minute self-introduction video** (record on phone, speak in English about why you're a good fit)
3. Expected monthly salary
4. When you can start
5. Confirmation that you can travel to Hoshiarpur office daily
**Applications without the video introduction will not be considered.**
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*Hoshiarpur and nearby (Phagwara, Jalandhar, Una) candidates preferred. Long-term career role for the right person.*
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹50,000.00 per month
Application Question(s):
- Are you comfortable speaking fluent english (yes/no)
- Can you work UK shift timings (yes/no)
- do you know how to use excel (yes/no)
- can you manage our software (fixing bugs, adding new features, and managing the software overall)
Work Location: In person
