- This role is based at our corporate office in McLean, VA***
Exceptional Hospitality Starts with You
This is your chance to be part of our Americas Planning and Business Operations team, directly responsible for the strategy, project management, and execution of the most important business initiatives for the Americas team. As the Director, Planning and Business Operations, Americas, you will report into the Senior Director of Business Planning and Operations and work with members of the Americas Leadership Team. Your collaboration will focus on delivering projects that enhance the guest experience and advance important enterprise priorities. You are a project manager who can move among strategy, analytics, and execution, holds an understanding of hotel operations, and can serve as a trusted partner to leaders.
What You'll Do During a Typical Day
- Partner with members of the Americas Leadership team to establish priority projects for the region.
- Gain understanding of a matrixed team to create project charters clarifying scope, objectives, milestones, governance models, and success measures.
- Guide important projects forward while implementing both short- and long-term initiatives and providing concise updates to leadership.
- Manage a direct report to support important projects.
- Prepare materials and presentations for high levels of leadership while managing socialization processes and incorporating feedback from multiple teams– types of deliverables include strategy decks, business cases, and leadership presentations.
How You'll Collaborate With Others
- Be a trusted advisor and strategic partner to the Americas Leadership team.
- Partner with functions within the enterprise to collaborate on driving important initiatives forward and advocating for prioritization across the business.
- Engage with teams to ensure property-level and Hotel Operations team feedback is integrated into corporate initiatives. Also, serve as an advocate for properties on enterprise projects
Projects You'll Take Ownership Of
- Develop clear strategies / recommendations and business cases for the Americas-wide projects.
- Project manage these projects, often times working across departments.
- Conduct data analysis to identify opportunities and support decision-making.
- Use and track data to provide regular updates to leaders on main strategic initiatives.
- Facilitate working sessions to gather insights, brainstorm solutions, and build alignment.
What It Takes to Make the Stay
You Have These Minimum Qualifications
- Seven (7) years of work experience
- Four (4) years project management experience, implementing strategic initiatives and executive-level client-facing presentations
- Three (3) years of Hospitality operations experience
- Proficient in Microsoft Suite, in creating strategy decks / business cases
- Experience navigating a corporate matrix environment
It Would Be Useful If You Have
- BA/BS Bachelor's degree
- On-property hotel experience at the Director level
- Familiarity with storytelling with data or high-level data analysis
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the
World's Best Workplaces list by
Great Place to Work and
Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
Work Locations
Hilton - Global Headquarters - McLean
Schedule
Full-time
Brand
Hilton Corporate
Shift
Day Job
Job
Guest Services, Operations, and Front Office
