Head of Sales Operations (including contact centres)
Bristol- 4 days per week in the office
£100,000 to £120,000 salary + £7,500 car allowance + Bonus to 25% + Benefits
Consumer Services Business | Bristol
We are working with a large, well‑established consumer services organisation operating at scale across the UK, supporting millions of members through a critical, high‑volume contact‑centre operation.
The organisation is private‑equity backed, high‑growth and performance‑led, with an ambitious agenda across commercial performance, customer experience and technology‑enabled transformation. They are now appointing a Head of Sales Operations to play a pivotal leadership role within their largest business division.
The Role:
Reporting directly to the CEO of the business division, this role leads a large‑scale, multi‑site, multi‑channel sales and service operation, spanning:
- New business, renewals and retention
- Consumer and SME customer service
- Inbound and outbound activity
- Multi‑site delivery (Bristol as the primary hub, plus a secondary UK site)
- A mix of in‑house teams and outsourced partners
This is a high‑visibility, outcome‑driven role in an environment that demands pace, accountability and constant improvement.
You will be responsible for:
- End‑to‑end trading and performance outcomes
- Deep operational grip across KPIs, forecasting and capacity
- Leading a strong, engaged operational leadership team
- Acting as the senior operational interface with digital and technology teams
- Driving transformation through AI, tooling, process and customer journey optimisation
This is not a “run the status quo” position. The expectation is to take an already well‑performing operation and unlock the next step‑change in results.
The Environment:
- High autonomy, low bureaucracy, strong Board visibility
- Relentless focus on performance and continuous improvement
- Technologically progressive, with significant investment in AI and tooling
- On‑site leadership culture with strong presence in the operation is essential (minimum 4 days per week in Bristol)
This environment suits individuals who thrive under pressure, scrutiny and pace and is not designed to be comfortable.
About You:
The organisation is deliberately open‑minded on background, but successful candidates will demonstrate:
- Senior leadership experience in complex, KPI‑driven operational environments
- Strong commercial and analytical capability, not just people leadership
- Ability to operate at both strategic and hands‑on trading levels
- Confidence engaging Executive and Board‑level stakeholders
- A leadership style that brings teams with you through demanding change
There is particular interest in candidates who have:
- Entered senior operations roles from commercial, planning, transformation, consulting or improvement backgrounds, or
- Built deep operational credentials and are ready to stretch into a broader, more commercially exposed leadership role
Reward
- Competitive base salary (broad band dependent on experience)
- Bonus and car allowance
- Clear potential for progression into broader group‑level operational leadership
