Job Description
Trusted Shops enables trust between people, businesses, and increasingly AI agents – serving tens of thousands of business members and over 50 million consumers. As Head of Revenue Operations, you will rebuild the RevOps function from the ground up and lead a team of specialists. You own the full revenue engine across Marketing, Sales, AM, and Customer Success: strategy, processes, data, technology, and go-to-market execution.
The ambition is clear: move RevOps from linear workflows and manual reporting toward an AI-first operating model where AI agents orchestrate data, prescribe actions, and automate routine work across the GTM motion. You'll set the pace for this transition – building solid operational foundations while aggressively adopting AI where it delivers real leverage.
Your Responsibilities
- Develop and lead the RevOps team with a clear vision for how AI reshapes revenue operations
- Own the North Star Metric (Predictable Net Revenue Growth: NRR + New ARR) and the supporting KPI framework across Revenue Predictability, Funnel Health, Customer Retention, and Operational Efficiency
- Ensure GTM strategy reflects Trusted Shops' two-sided ecosystem: B2B member acquisition and retention alongside the consumer trust network
- Drive unified planning, shared SLAs, and end-to-end lifecycle process governance across Marketing, Sales, AM, and CS
- Build accurate forecasting and long-range revenue planning, progressively shifting toward AI-driven floor/ceiling models that reduce human bias
- Develop the Unified Revenue Data strategy with PlatformOps and BI – a single source of truth that makes GTM data AI-ready
- Drive tech stack consolidation toward platforms with native AI capabilities; evaluate and implement agentic automation where it creates measurable impact
- Define the roadmap for AI adoption in RevOps – prioritize ruthlessly, sequence realistically, and hold the team accountable for delivery
Job Requirements
- 5+ years in Revenue Operations, Sales Operations, or GTM Strategy in B2B SaaS, with 3+ years in a leadership role
- Proven experience building RevOps teams and operating models, ideally in a rebuild scenario
- Deep understanding of funnel economics (CAC, NRR, GRR, Win Rate, Pipeline Velocity, Churn) and how to turn metrics into action
- Experience with AI in a revenue operations context – you've implemented AI-driven forecasting, automation, or analytics tools and understand what works in practice
- Familiarity with agentic AI concepts and a clear view on where autonomous workflows create real value vs. where they don't
- Experience with modern GTM tech stacks (CRM, CDP, BI, automation platforms)
- Experience in platform or marketplace businesses with multiple customer segments is a strong plus
- Fluent English; German is a plus
What We Offer You
- Hybrid work: Combine flexible remote work with team time in the office
- Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
- Permanent contract with Europe's trusted brand
- 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival
- Buddy program (an experienced trustee is at your side)
- Individual training opportunities
- Events (Team Events, Unit Events, etc.)
- Health Pass (free online and offline sports, fitness and health courses)
BUILD A COMMUNITY OF TRUST WITH US - #cometotr
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Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.
