Company: i24 Group
Pay: Starting at £14 per hour (review after 3 months)
Hours: Approximately 30 hours per week to start
Employment Type: PAYE or Freelance
About Us
i24 Group is a holding company that builds and scales innovative service-based and e-commerce brands across multiple industries.
One of our fastest-growing businesses is Post Group, one of the UK’s largest providers of virtual mailbox services, providing virtual office addresses, mail handling, and communication services to personal and business clients. We currently operate from 12 UK offices with plans to expand further.
About the Role
We are looking for a motivated and organised Business Operations Manager to help support and grow our UK operations.
This is a varied role combining operations, administration, team coordination, and growth support. You will work closely with our senior management team and take ownership of many aspects of our UK-based business activities, ensuring all our locations operate smoothly and to a high standard.
You will act as our regional operational lead, helping recruit, train, coordinate, and manage staff, overseeing and supporting existing locations, dealing with clients, monitoring service levels and performance, as well as the opening of new locations, and ensure our service standards and compliance procedures are maintained.
Travel within the UK to our various locations will be required.
Key Responsibilities
- Support the operation and growth of Post Group across all our UK locations
- Manage day-to-day administrative tasks and operational coordination
- Make and receive business calls on behalf of the company when needed
- Conduct research and coordinate with local vendors, suppliers, and service providers
- Assist with recruiting, interviewing, onboarding, and managing UK-based team members
- Monitor staff performance, service quality, and operational procedures
- Help maintain compliance and operational standards across locations
- Deal with escalated issues ensuring a swift and positive resolution
- Deal with local regulatory agencies as required
- Travel to office locations when required (travel and accommodation expenses covered)
- Assist with the setup and launch of new physical locations as we expand across the UK
- Represent i24 Group and Post Group professionally when dealing with partners, suppliers, or team members
What We’re Looking For
- Highly organised with a proactive, solutions-focused mindset
- Reliable, trustworthy, and comfortable working independently
- Strong communication skills (phone, email, and written)
- Confident using common business tools and online systems
- Able to travel when required, often at short notice
- Access to a personal laptop or computer and reliable internet connection
Schedule & Compensation
- Starting at £14 per hour, with a review after the first 3 months
- Approximately 30 hours per week to start
- Flexible schedule depending on business needs
- Opportunity for additional hours as the business grows
- Paid monthly
Why Join Us
This is a great opportunity to become part of a growing international company at pivotal stage of our UK expansion.
You will be working closely with leadership and helping ensure all our UK locations operate smoothly, efficiently and to a high standard, while continuing to develop our operational foundations.
If you enjoy variety, responsibility, and helping a business thrive, evolve and grow, we would love to hear from you.
Pay: From £21,840.00 per year
Application question(s):
- Are you able to travel within the UK at short notice?
- Are you available to work approximately 30 hours per week with flexibility when required?
- Briefly describe your experience managing operations, administration, or coordinating teams.
- Do you reside in Birmingham
Experience:
- customer service: 1 year (required)
Location:
Work Location: In person
