Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Operations
Management Level
Manager
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.
*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Job Description & Summary:
TheManager – Sales Operations & Analyticsis responsible for driving operational efficiency, sales performance insights, and end-to-end sales process governance for assigned business units/regions. This role combineshands-on execution with team leadership, ensuring high-quality reporting, accurate forecasting, and seamless sales operations support to enable business growth.
Responsibilities:
1. Sales Operations Execution
- Manage core sales operations processes including:
- Pipeline tracking and deal governance
- Quota allocation and performance tracking
- Sales lifecycle management (lead to closure)
- Ensure timely and accurate execution of operational activities aligned to business priorities
- Maintain data accuracy and system hygiene across sales tools
2. Reporting & Business Insights
- Own delivery ofregular business reports and dashboards(weekly, monthly, quarterly)
- Analyze sales performance, pipeline health, and revenue trends
- Provide actionable insights to support leadership decision-making
- Develop and maintain dashboards using tools like Power BI and Excel
3. Forecasting & Planning Support
- Support sales forecasting cycles and track forecast accuracy
- Assist in business planning, budgeting, and target setting
- Highlight risks, opportunities, and variance against targets
4. Stakeholder Management
- Partner with Sales, Consulting, Finance, and Support teams to ensure alignment
- Communicate performance insights and operational updates to stakeholders
- Act as a bridge between business teams and operations
5. Team Management
- Lead and manage a team of sales operations analysts (typically 4–10 members)
- Oversee workload distribution, performance tracking, and team development
- Mentor team members and drive a high-performance culture
6. Process Improvement & Automation
- Identify opportunities to improve sales processes and reporting efficiency
- Drive automation initiatives leveraging tools and analytics capabilities
- Standardize processes and ensure adherence to SOPs
7. Governance & Compliance
- Ensure sales operations activities comply with internal policies and regional guidelines
- Support audit requirements and maintain documentation for governance processes
- Track risks andescalateissues proactively
8. Project & Initiative Support
- Manage or contribute to sales operations projects (reporting enhancements, tool rollouts, etc.)
- Collaborate on UAT, business requirement gathering, and solution implementation
- Track project milestones and ensure timely delivery
Required Skills & Competencies
- Sales Operations & Pipeline Management
- Business Reporting & Data Analytics
- Forecasting & Financial Acumen
- Stakeholder Communication
- People Management & Coaching
- Process Improvement & Automation
- Problem Solving & Analytical Thinking
Tools & Technologies
- CRM: Microsoft Dynamics 365 or similar
- Reporting: Power BI, Advanced Excel (Pivot, Macros)
- Collaboration: SharePoint, OneNote
Experience & Qualifications
- 10–14 years of relevant experience in Sales Operations / Business Analytics / MIS
- Prior experience managing teams and working with cross-functional stakeholders
- Exposure to regional or national sales operations preferred
- Bachelor’s degree in Business, Commerce, or related discipline
Mandatory skill sets:
Sales Operations AgileMarket Inteligence
Preferred skill sets:
Years of experience required:
10 -15
Education qualification:
MBA Btech BE
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Engineering, MBA (Master of Business Administration)
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Digital Marketing Intelligence
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment {+ 21 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
June 10, 2026
