Business Operations Generalist
Cross-functional operator. Project owner. Tech-stack expert. Force multiplier.
Position
Business Operations Generalist / Strategic Operations Partner
Reports To
Chief Operating Officer
Department
Operations — cross-functional
Location
On-site — Flow Service Partners HQ; Nashville
Experience
4–7 years, generalist track record
Type
Full-time, exempt
Salary Range
$95,000-$110,000
The Role
Flow Service Partners is hiring an Business Operations Generalist who lives in the space between strategy and execution. This role does not sit inside a single lane — it moves where the work is. One week you are leading a cross-brand project that strips meaningful cost or friction out of how we operate; the next you are knee-deep in a systems integration, mapping data fields between platforms; the week after that you are sitting with a brand leader to redesign a workflow that is quietly costing them hours every week.
You will report directly to executive leadership and operate as a true generalist — not a project manager who hands off the work, but an operator who owns it, builds it, and ships it. If you are happiest when no two days look the same and you measure your week in problems solved rather than tickets closed, this is your role.
Why This Role Exists
Flow Service Partners operates a portfolio of brands, and growth has surfaced a need we cannot solve by hiring another specialist into a silo. We need a generalist who can move horizontally — someone who becomes the connective tissue across procurement, technology, data, HR, and brand operations, and who turns leadership strategy into executed reality.
This person becomes the executive’s right hand for getting things done across the business — and the in-house expert on how our systems, data, and processes actually fit together.
What You Will Own
The role is built around three focus areas. You will not move through them sequentially — you will rotate between them based on where the business needs you most.
- Project Execution Across Functions
- Own the full lifecycle. Scope, plan, execute, and close projects that span multiple brands or functions — and do the hands-on work yourself, not just coordinate it.
- Operate without a playbook. Many projects you take on will not have an established process. You will define the approach, build the tools, and document the path so it can be repeated.
- Move fast, finish. Bias toward shipping. Deliverables get out the door, decisions get made, follow-ups get closed.
- Translate strategy into reality. Take leadership-level direction and turn it into scoped, sequenced, and executed work across the business.
- Tech Stack & Systems Integration
- Become an in-house expert. Develop deep working knowledge of every platform we operate — how it is configured, what data flows through it, and where the integration seams are.
- Drive the integration roadmap. Partner with leadership to plan and execute integrations between systems, and own the implementation work end-to-end. This includes connecting our recruiting and marketing platforms, our operational systems, and the data layer that ties them together.
- Own implementation, not just the plan. You will be in the configuration screens, building the workflows, and testing the data — not handing it to a vendor and waiting.
- Align the data. Make data tell one consistent story across brands. Reconcile definitions, normalize fields, and build the source of truth leadership uses to make decisions.
- Brand Partnership & Support
- Business process optimization. Embed temporarily with a brand to diagnose where work is breaking down and execute the fix. Find the cost, time, and friction inefficiencies and remove them.
- SOP development. Document how things should run. Build the operating procedures, playbooks, and standards that turn one-off fixes into repeatable practice.
- Opportunity identification. Spot the unsolved problems and unrealized savings before anyone asks. Bring forward proposals — sourcing opportunities, vendor consolidations, workflow redesigns — and make the case to leadership.
- Other duties as assigned — genuinely. This is a role for someone who reads that line and thinks "good." If a problem needs an owner, you are willing to be it.
Who You Are
We are not hiring a resume — we are hiring a wiring diagram. The right person fits this profile more than they fit a specific past job title.
- A proven generalist (4–7 years). Your career shows range, not depth in a single function. You have done procurement-adjacent, ops-adjacent, project-adjacent, and systems-adjacent work — and you have shipped in all of it.
- A doer, not a delegator. You would rather build the spreadsheet than ask someone else to. You write the SOW, run the meeting, configure the system, and close the loop yourself.
- Comfortable being uncomfortable. You can walk into a brand you have never worked with, a system you have never seen, or a category you have never sourced — and be productive within days.
- Systems-minded. You see the seams between tools, teams, and processes, and you instinctively look for where the inefficiency lives.
- Sharp with numbers and data. Comfortable in spreadsheets at a real working level — pivot tables, lookups, modeling, reconciliation. You do not need a BI team to answer a question.
- A clean communicator. You can write a one-page recommendation that an executive can act on, and run a meeting with a brand leader without wasting their time.
- Trustworthy with the keys. You will have access to systems, vendors, financial data, and leadership-level conversations. Discretion is the price of admission.
- Power BI is a plus. Working capability in Power BI — building models, shaping data, and producing dashboards leadership can actually use — is a strong added preference.
