Our client is one of Ontario’s fastest-growing organizations in the energy sector, serving over 44,000 commercial customer sites across the province. They provide innovative energy solutions — from price-stability plans to structured, leveraged index products — helping small, medium, and large commercial consumers manage their energy costs with confidence.
Built on a reputation of trust, integrity, and value, our client is seeking a motivated professional to join their Business Solution Excellence team and grow their career in a high-performing, results-driven environment.
Who You AreYou are naturally curious and enjoy figuring out why something happened rather than simply reporting that it happened.
You thrive in environments where priorities shift quickly and where success depends on your ability to investigate issues, connect information across teams, and drive resolution.
You are equally comfortable writing SQL queries, speaking with business stakeholders, documenting processes, and managing multiple workstreams simultaneously.
Most importantly, you take ownership. When a problem lands on your desk, you see it through until it is understood, communicated, and resolved.
Core ResponsibilitiesData Analysis & Investigation- Develop and execute SQL queries to investigate operational issues and validate business data.
- Analyze data trends, anomalies, and discrepancies to identify root causes.
- Support commission reporting, contract management, enrollment validation, and operational reporting.
- Collaborate with technical teams to resolve data integrity and reporting issues.
- Translate business questions into meaningful analysis and actionable insights.
Power BI Support- Support the development, maintenance, and validation of Power BI reports and dashboards.
- Investigate data discrepancies and reporting issues.
- Assist with DAX measures, report optimization, and data validation activities.
- Partner with business stakeholders to ensure reporting meets operational requirements.
Business Process Analysis- Map current-state processes, identify gaps, document business rules, and support process improvement initiatives.
- Understand operational workflows and translate them into documented processes and improvement opportunities.
Business Unit Support- Act as a first point of contact when business teams encounter operational, process, or data-related challenges.
- Investigate, triage, escalate when needed, and follow through until issues are resolved.
- Take ownership and ensure challenges are managed through to completion.
Ticket & Issue Management- Intake, prioritize, and track issues across teams.
- Ensure nothing falls through the cracks by providing timely updates and maintaining communication with stakeholders.
- Close loops and drive accountability throughout the resolution process.
Operational Problem Resolution- Lead investigations into operational, reporting, and data-related issues.
- Coordinate across departments to identify root causes and implement solutions.
- Drive issues through to completion while maintaining stakeholder communication.
- Present findings, recommendations, and next steps clearly to business leaders.
- Proactively identify recurring issues and recommend long-term solutions.
RequirementsRequired Qualifications- 3–5+ years of experience in Business Analysis, Operations Analysis, Business Operations, or a related role.
- Demonstrated experience working directly with business stakeholders to gather requirements, investigate issues, and communicate findings.
- Strong SQL skills with experience querying relational databases.
- Experience investigating data, process, and operational issues.
- Excellent communication and stakeholder management skills.
- Strong organizational skills with the ability to manage competing priorities.
- Experience working with ticketing systems, service queues, or issue management processes.
- Advanced Microsoft Excel skills.
Preferred Qualifications- Power BI experience, including report validation and troubleshooting.
- Experience supporting retail energy, utilities, enrollments, contract management, EDI transactions, or commission administration.
- Familiarity with Azure Data Factory or data integration processes.
- Experience documenting business processes and business rules.
- Exposure to continuous improvement methodologies.
What Success Looks LikeWithin your first 12 months, you will:
- Become the primary owner of the Business Solution Excellence operational support queue.
- Reduce issue resolution timelines through proactive investigation and follow-up.
- Improve stakeholder satisfaction across Sales, Finance, and Production Excellence.
- Create and maintain key process documentation and business rules.
- Identify opportunities to improve operational workflows and reporting accuracy.
- Enable leadership to focus on strategic initiatives by reducing day-to-day operational triage.
Diversity & AccessibilityOur client is committed to fostering an inclusive, accessible, and diverse workplace. Accommodations are available throughout the recruitment process upon request for candidates taking part in all aspects of the selection process.
