đź“Ť Location: Connaught Place, New Delhi (On-site)
💰 Compensation: INR 12,00,000 – INR 15,00,000 per annum
About DOFT
DOFT is a premium home fragrance and candle brand focused on creating beautifully crafted products and exceptional customer experiences.
We are looking for a highly organized, commercially minded, and execution-focused individual to work directly with the founder and help drive the day-to-day operations of the business.
This is a cross-functional leadership role with exposure to marketing, e-commerce, inventory planning, product launches, operations, customer experience, and business performance. The ideal candidate enjoys solving problems, coordinating teams, and ensuring things get done.
Key Responsibilities
Business Operations
- Drive execution across all departments and ensure smooth day-to-day operations.
- Work closely with the founder to implement business priorities and growth initiatives.
- Track business performance and ensure teams remain accountable to targets.
- Identify operational bottlenecks and implement scalable solutions.
Marketing & Growth
- Coordinate with performance marketing agencies and internal teams.
- Monitor key metrics such as ROAS, CAC, conversion rates, revenue, and customer acquisition.
- Ensure campaigns, launches, influencer collaborations, and content initiatives are executed effectively.
- Track performance and recommend improvements.
E-commerce & Shopify
- Oversee website updates, product launches, merchandising, and promotional activities.
- Monitor website performance and customer experience.
- Coordinate with designers, developers, and marketing teams to improve conversion and user experience.
Inventory & Supply Chain
- Monitor inventory levels and forecast stock requirements.
- Coordinate with production and procurement teams to ensure product availability.
- Reduce stock-outs and improve inventory planning accuracy.
Product Development & Launches
- Coordinate new product launches from concept to market.
- Ensure timelines are met across product, packaging, production, and marketing teams.
- Monitor launch performance and customer feedback.
Customer Experience
- Monitor customer feedback, reviews, and service metrics.
- Ensure customer issues are resolved quickly and professionally.
- Continuously improve customer satisfaction and retention.
Reporting & Business Insights
- Prepare weekly and monthly business reports.
- Track revenue, marketing performance, inventory health, and operational KPIs.
- Present insights and recommendations to leadership.
Must-Have Qualifications
- 4–8 years of experience in D2C, e-commerce, retail, FMCG, beauty, wellness, lifestyle, luxury retail, or consumer brands.
- Strong project management and execution skills.
- Excellent communication and stakeholder management abilities.
- Highly organized with strong attention to detail.
- Strong analytical and problem-solving mindset.
- Comfortable working directly with founders and taking ownership of outcomes.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
Preferred Qualifications
- Experience at premium consumer brands such as Kama Ayurveda, Forest Essentials, Nicobar, Nappa Dori, Good Earth, The Whole Truth, Pilgrim, Minimalist, or similar brands.
- Experience with Shopify and D2C operations.
- Exposure to Meta Ads and Google Ads reporting.
- Experience in inventory planning, merchandising, or product launches.
- Previous experience in a Founder’s Office, Business Operations, Category Management, Brand Operations, or E-commerce Management role.
What Success Looks Like
- Marketing campaigns and product launches are executed on time.
- Teams operate with strong accountability and coordination.
- Inventory is planned effectively with minimal stock-outs.
- Business performance is tracked through clear dashboards and KPIs.
- Customer experience remains consistently high.
- The business becomes increasingly process-driven and scalable profitably.
Ideal Candidate
You are commercially minded, highly organized, and thrive in an entrepreneurial environment. You enjoy solving problems, coordinating teams, and driving execution across multiple functions. You are looking for an opportunity to work closely with a founder and gain exposure to all aspects of building and scaling a premium consumer brand.