🚀 Inside Sales Operations Manager
📍 Location: Roswell/Hybrid
We’re looking for a results-driven Inside Sales Operations Manager to lead our telemarketing and call center QA teams, driving outbound strategy, performance, and revenue growth. This is a high-impact leadership role ideal for someone who thrives in a fast-paced, metrics-driven environment.
🔑 What You’ll Do
- Lead, coach, and scale a high-performing Inside Sales & QA team
- Build and execute outbound dialing strategies to maximize conversions
- Partner with Sales Leadership to set goals and optimize processes
- Monitor call quality, compliance, and performance metrics
- Own team KPIs, quotas, and performance management
- Analyze results and present weekly/monthly reporting to leadership
- Resolve escalated customer issues with professionalism and urgency
- Drive continuous process improvement and operational efficiency
👥 Leadership Responsibilities
- Hiring, onboarding, and ongoing training
- Workflow management, scheduling, and productivity optimization
- Performance reviews, coaching, and team development
- Policy enforcement and compliance oversight
✅ What You Bring
- Proven success leading inside sales / call center teams
- Strong sales, coaching, and performance management skills
- Excellent communication, negotiation, and leadership abilities
- Data-driven mindset with experience managing KPIs and quotas
- Highly organized with strong attention to detail
- Proficiency in Microsoft Office Suite
🌟 Why Join Us?
- High-visibility leadership role with direct impact on revenue
- Opportunity to build, develop, and scale a team
- Collaborative, growth-focused environment
If you’re a hands-on sales leader who knows how to motivate teams and drive results, we want to connect.
