The Sales Operations Coordinator plays a critical role in supporting the daily operations of the Sales team while also contributing to the strategic growth of the organization. This position ensures the smooth flow of sales processes by maintaining accurate sales data, managing lead and account processing, leading product, and pricing updates, supporting reporting, analytics, and resolving post-order issues such as freight claims, product returns and customer credits. The ideal candidate is detail-oriented, organized, and collaborative with the ability to work cross-departmentally and on time, directly with customers to ensure timely resolution and positive customer experience. This position is designed for progressive growth.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Investigating, qualify or denying leads by validating contact information, assessing lead quality and fit and documenting all decisions in the CRM to support efficient pipeline management.
- Support complex account requests and high-value opportunities for sales and leadership ensuring accuracy and completeness.
- Audit workflows and automations providing insights that improve processes and support long-term sales planning and success.
- Manage post-order issues including returns, claims, credits, and logistics by coordinating with internal teams and external partners.
- Identify post-order process gaps and recommend improvements to enhance efficiency and customer experience.
- Manage product and pricing data throughout the lifecycle by ensuring accuracy.
- Coordinate cross-functionally on product launches or discontinuations.
- Monitor pricing impacts and contribute to the broader pricing strategy discussions.
- Develop and maintain reports and dashboards analyzing key metrics and trends.
- Evolve reporting frameworks to provide actionable insights and strategic recommendations.
- Manage and lead sales operational projects by coordinating cross-functional initiatives, identifying risks, optimize processes, and drive improvements that enhance efficiency across departments.
- Communicate effectively and effectively with team members and leadership, escalating issues when needed.
- Lead cross-departmental collaboration to align with shared objectives.
NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Foster a supportive and collaborative work environment by recognizing the contributions of others and encouraging a team culture.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
- Prolonged periods of sitting and desk and working on a computer.
- Ability to lift up to 25 pounds at times.
COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:
- High attention to detail and a strong commitment to accuracy
- Clear and effective communication, both written and verbal
- Strong organization and time management skills
- Proficiency with Microsoft Office (Teams, Word, Excel, Outlook)
- Eagerness to learn and ability to follow instructions and procedures carefully.
- Ability to work collaboratively and ask questions when uncertain.
- Comfortable working cross-functionally in a fast-paced environment
- Ability to prioritize tasks effectively under time or resource constraints.
- Basic understanding of professional customer service standards
EDUCATION & EXPERIENCE:
REQUIRED:
- High school diploma or GED
- 1+ years of experience in sales, sales operations, or similar support role
PREFERRED:
- Proficiency with CRM platforms (SalesForce)
- Experience managing or creating workflows or automations.
- Familiar with pricing strategy and product lifecycle processes
- Familiar with data analytics and Business Intelligence (BI) software
- Project management experience, especially in a cross-functional setting.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
