Role : Business Analyst
Duration: Contract – 12 months
Location: Halifax, NS – (Hybrid)
Role Summary
Seeking a detail-oriented Business Analyst to support Health & Dental Transformation initiatives. The role focuses on project coordination, operational support, process documentation, UAT support, stakeholder communication, and operational improvements.
Key Responsibilities
- Support project execution by tracking deliverables, timelines, milestones, and dependencies.
- Assist with UAT activities including test execution, defect tracking, and validation.
- Document business processes, workflows, SOPs, and operational procedures.
- Support change management and organizational readiness activities.
- Coordinate with stakeholders and prepare project updates, reports, and documentation.
- Identify process improvement opportunities and support workflow optimization.
- Provide operational support including issue resolution, research, policy updates, and transaction processing.
- Maintain accuracy while meeting quality, productivity, and SLA targets.
Must-Have Skills
- Project Coordination: Experience tracking project activities, deliverables, and timelines.
- Operations Support: Experience supporting business operations and meeting SLA/KPI targets.
- Process Documentation: Ability to create and maintain process documents, workflows, and SOPs.
- Stakeholder Communication: Strong verbal and written communication skills with cross-functional teams.
- Operational Excellence: Strong analytical skills, attention to detail, problem-solving ability, and adaptability.
