JOB SUMMARY
We are seeking a proactive and detail-oriented Sales & Operations Assistant to support our sales and operations teams. The successful candidate will play a key role in ensuring the smooth day-to-day running of our sales administration and warehouse operations. This position offers an excellent opportunity for individuals looking to develop their skills within a dynamic business environment. The role requires strong organisational abilities, excellent communication skills, and proficiency with various computer applications. Your responsabilities will include:
Customer Service & Sales Administration (~70%)
- Be the first point of contact for our customers, managing incoming calls & emails;
- Manage the full customer order journey, from order entry and confirmation to customer with product availability & updates, substitutions and delivery information;
- Build strong relationships with customers and internal teams, handling proactively queries and complaints while ensuring timely follow-up and solutions;
- Support smooth sales operations, including invoicing, credit note requests, customer records and day-to-day administrative tasks;
- Coordinate closely with our food handlers and operations team and preparing order sheets.
Operations (~30%)
- Support the Operations team with order preparation & packing;
- Receive and check deliveries, assist with stock handling and help maintain an organised preparation area;
- Provide hands-on operational support wherever needed to ensure the smooth day-to-day running of the business.
YOUR PROFILE
We are looking for a positive, dynamic and customer-focused person who enjoys working in a collaborative environment.
- French speaking required;
- Excellent communication skills with a natural ability to build strong relationships with customers and colleagues;
- Highly organised, reliable and detail-oriented, with the ability to manage multiple priorities;
- Proactive, solution-focused and always willing to go the extra mile to support customers and the team;
- A positive attitude with a hands-on approach and a genuine desire to contribute to a growing business;
- Previous experience in the dairy or premium food sector would be a strong advantage.
OTHER INFORMATION
- Permanent full-time position;
- Monday-Friday, 40 hours;
- Job is located near Earlsfield station (SW18 4SR);
- Fully covered public transportation costs;
- Cheese training and product tastings to develop your knowledge and expertise;
- Opportunity to join a growing UK subsidiary of a successful French family-owned business;
- Friendly, positive and collaborative working environment where your contribution truly matters.
