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Business Operations & Order Management Specialist

Progressive Graphics • Full-time • Raleigh, NC, US • 2m ago

Location

In-Office (Non-Remote)

Position Type

Full-Time, 40 hours/week

Compensation

Salaried / Hourly (Non-Commission)

About Us

Since 1989, Progressive Graphics has been Raleigh’s premier one-stop resource for custom screen-printed apparel, quality embroidery, and branded promotional products. From local businesses to campus events, we help organizations stand out by putting their brand on everything from daily essentials to high-end apparel.

We are looking for a dedicated Business Operations & Order Management Specialist to join our team. In this role, you won't just fill a seat—you will learn every facet of our business process from the ground up, tracking custom merchandise from the moment a customer walks into our showroom to the final delivery of the finished product.

Key Responsibilities

1. Purchasing & Vendor Relations

· Oversee purchasing blank printed goods, apparel blanks, and promotional items.

· Maximize profit margin by quoting large jobs and cross-referencing distributor pricing

· Enter and pay vendor bills, actively addressing and reconciling any invoice or pricing differences.

2. Workflow Tracking & Order Management (The "Calendar" Master)

· Manage and track production workflows through their entire lifecycle utilizing our specialized ShopWorks (SW) system.

· Act as the company’s core "calendar" champion, monitoring deadlines to ensure orders stay on schedule.

· Proactively oversee critical timeline milestones:

· When are the customized goods needed?

· Have the blank garments/goods been ordered and received correctly?

· Is the custom artwork approved and ready for production?

· Assist with the physical receiving of inventory as needed to verify accuracy.

3. Financial & Administrative Operations

· Communicate with clients to secure formal order and artwork approvals.

· Apply client payments to sales orders and securely process and deposit checks.

· Manage and run our bi-weekly team payroll.

· Generate and track monthly sales commission reports.

4. Showroom Management & Customer Care

· Act as the friendly voice of Progressive Graphics by managing the main telephone line.

· Warmly greet and assist walk-in customers looking for custom apparel and promotional merchandise.

· Maintain, organize, and refresh our physical showroom layouts and product samples (t-shirts, caps, bags, drinkware, etc.).

Key Performance Indicators (KPIs)

● Shipping Ratio: Total shipping spends vs. total COGS (Goal: <2%).

● Error Rate: Percentage of orders requiring re-orders due to sizing/color mistakes.

● Turnaround Time: Days from "Order Approved" to "Goods Received."

Requirements & Qualifications

· Experience: Previous experience in office administration, retail/showroom management, order tracking, purchasing, or basic bookkeeping is highly valued.

· Software Skills: Familiarity with ShopWorks (SW) or a similar ERP/order tracking software is a massive plus.

· Organization: High attention to detail with the ability to manage overlapping timelines and production dates.

· Communication: Warm, professional communication skills for working with walk-in clients, phone inquiries, vendors, and production staff.

· Reliability: A dependable professional who thrives in a consistent, 40-hour on-site work week.

What We Offer

Progressive Graphics values the hard work of our team. In addition to a supportive, tight-knit work environment and comprehensive training on our entire business process, we offer a competitive benefits package available after a 90-day probation period:

· Paid Time Off (Speedy Accrual): Earned via an accrual system per hour worked.

· Under 2 years of service: Accrues at a rate of 0.0385 hours per hour worked.

· Over 2 years of service: Accrues at a rate of 0.0598 hours per hour worked.

· Paid Holidays: Enjoy paid time off for major holidays, including New Year’s Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

· Health & Dental Insurance: Full coverage options open up immediately following your successful 90-day probation period.

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