Location
In-Office (Non-Remote)
Position Type
Full-Time, 40 hours/week
Compensation
Salaried / Hourly (Non-Commission)
About Us
Since 1989, Progressive Graphics has been Raleigh’s premier one-stop resource for custom screen-printed apparel, quality embroidery, and branded promotional products. From local businesses to campus events, we help organizations stand out by putting their brand on everything from daily essentials to high-end apparel.
We are looking for a dedicated Business Operations & Order Management Specialist to join our team. In this role, you won't just fill a seat—you will learn every facet of our business process from the ground up, tracking custom merchandise from the moment a customer walks into our showroom to the final delivery of the finished product.
Key Responsibilities
1. Purchasing & Vendor Relations
· Oversee purchasing blank printed goods, apparel blanks, and promotional items.
· Maximize profit margin by quoting large jobs and cross-referencing distributor pricing
· Enter and pay vendor bills, actively addressing and reconciling any invoice or pricing differences.
2. Workflow Tracking & Order Management (The "Calendar" Master)
· Manage and track production workflows through their entire lifecycle utilizing our specialized ShopWorks (SW) system.
· Act as the company’s core "calendar" champion, monitoring deadlines to ensure orders stay on schedule.
· Proactively oversee critical timeline milestones:
· When are the customized goods needed?
· Have the blank garments/goods been ordered and received correctly?
· Is the custom artwork approved and ready for production?
· Assist with the physical receiving of inventory as needed to verify accuracy.
3. Financial & Administrative Operations
· Communicate with clients to secure formal order and artwork approvals.
· Apply client payments to sales orders and securely process and deposit checks.
· Manage and run our bi-weekly team payroll.
· Generate and track monthly sales commission reports.
4. Showroom Management & Customer Care
· Act as the friendly voice of Progressive Graphics by managing the main telephone line.
· Warmly greet and assist walk-in customers looking for custom apparel and promotional merchandise.
· Maintain, organize, and refresh our physical showroom layouts and product samples (t-shirts, caps, bags, drinkware, etc.).
Key Performance Indicators (KPIs)● Shipping Ratio: Total shipping spends vs. total COGS (Goal: <2%).
● Error Rate: Percentage of orders requiring re-orders due to sizing/color mistakes.
● Turnaround Time: Days from "Order Approved" to "Goods Received."
Requirements & Qualifications
· Experience: Previous experience in office administration, retail/showroom management, order tracking, purchasing, or basic bookkeeping is highly valued.
· Software Skills: Familiarity with ShopWorks (SW) or a similar ERP/order tracking software is a massive plus.
· Organization: High attention to detail with the ability to manage overlapping timelines and production dates.
· Communication: Warm, professional communication skills for working with walk-in clients, phone inquiries, vendors, and production staff.
· Reliability: A dependable professional who thrives in a consistent, 40-hour on-site work week.
What We Offer
Progressive Graphics values the hard work of our team. In addition to a supportive, tight-knit work environment and comprehensive training on our entire business process, we offer a competitive benefits package available after a 90-day probation period:
· Paid Time Off (Speedy Accrual): Earned via an accrual system per hour worked.
· Under 2 years of service: Accrues at a rate of 0.0385 hours per hour worked.
· Over 2 years of service: Accrues at a rate of 0.0598 hours per hour worked.
· Paid Holidays: Enjoy paid time off for major holidays, including New Year’s Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
· Health & Dental Insurance: Full coverage options open up immediately following your successful 90-day probation period.
