Overview
ENERPAC TOOL GROUP – Who we are?
Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.
For further information on Enerpac Tool Group and its businesses, visit the Company's website at
https://www.enerpactoolgroup.com/.
Summary – Basic Function Of The Role
The Sales Operations Specialist supports an assigned sales region in the United States and is responsible for direct customer support and advanced order issue resolution not limited to pricing, order expediting, delivery issues, credits, and customer returns. With direct assignment to distributor accounts within the assigned region, the Sales Operations Specialist is a core member of the channel and regional field sales team and will work collaboratively with our distribution partners, field sales members, channel leaders, and operations team. Success is measured by ensuring the optimum customer experience and customer satisfaction, while timely processing sales operations cases within Salesforce.
Work Schedule: Monday – Friday; evenings and weekends may be required
Location: In-office Monday – Thursday, Friday optional work-from-home
648 N. Plankinton Ave., 4th Floor
Milwaukee, WI 53203
Job Duties And Responsibilities
- Become an expert in our Oracle ERP system for commercial functions (to include order management troubleshooting, product information, availability information, customer account data, and customer bill-to and ship-to location data).
- Responsible for investigating and resolving all customer complaints or escalations related to order processing, item pricing, invoices, additional charges, and shipments. This may include working with our shipping carriers to troubleshoot or re-route shipments as required.
- Build collaborative relationships with operations, supply chain, and product teams to resolve ordering delays, research temporary product deactivations, and expedite long-lead time items to meet customer timelines. Every effort should be made to satisfy our customer’s timeline and preserve each order.
- Process customer credits and debits to include requests for Inventory Stock Return adjustments applying Enerpac stock return policies or resolution of sales order discrepancy issues, pricing errors, item shortage or overage shipments.
- Provide accurate product model information, pricing & availability, payment terms, and shipment terms to assigned distributors upon request.
- Provide pricing support for price-upon-request items or special pricing / price variance requests to include approvals per our delegation of authority matrix and quote generation and delivery.
- Maintain knowledge of current product pricing policies and learn new product information as required.
- Answer customer inquiries in a timely manner; via phone and email. Be prepared to execute case management within Salesforce when launched.
- Attend and participate in regional sales team internal calls and meetings.
Skills And Competencies
- Highly technical with demonstrated ability to use or learn Oracle, Microsoft Office products, and Salesforce. Advanced MS Excel skills are a plus.
- Must be results-oriented, self-motivated and able to work in a team environment.
- Ability to multi-task and adapt to schedule changes.
- Strong organizational skills and attention to detail.
- Exceptional phone, email, and interpersonal skills with ability to communicate effectively (written/oral) with diverse group of business partners: Customers, Executives, Management, Co-workers, Vendors and Suppliers
- Must be able to build relationships and influence with cross-functional teams to drive action from operations, supply chain, product, and sales team members.
Education And Experience
Associate degree in business, sales, or a similar field, Bachelor’s degree preferred; or 5 or more years Sales, Sales Support or Customer Service; or equivalent combination of education and experience. Previous experience with Enerpac and Oracle is preferred.
Physical Demands
Employee may have to lift documents/work materials up to 30 pounds in weight. Employee may have to lift tools up to 100 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, including traveling by air/auto to remote sites. This can include occasional ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee can work in front of a personal computer and telephone for long periods of time. Will have repetitive motions that include the wrists, hands, and/or fingers.
Work Environment
Primary work environment is temperature-controlled office setting or a typical warehouse environment but may also be visiting different customers where following appropriate safety protocols at the location would be required. While in the warehouse or visiting customers, employee may be exposed to high/low temperatures, outdoor elements (such as precipitation and wind), high levels of noise, hazardous conditions, poor ventilation, small and/or enclosed spaces, or adverse environmental conditions.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Direct Reports
N/A
Key External Contacts/Clients
Distribution Partners
Field Sales Team
Operations Team
Product Team
IT Team
EEO Statement
Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us at: recruiter@enerpac.com
If you’re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges and rewards for people on a global scale.
