Manager, Sales Operations (Europe GF)
This role will be responsible for managing end-to-end prescription pharmaceutical drug product distribution in key European markets. The Manager will work closely with the European Generic Formulations commercial team and internal / external stakeholders to ensure operations and teams are positioned to meet commercial goals. This is an entrepreneurial and dynamic role, which will require you to collaborate with cross functional teams (Supply Chain Management, R&D, Regulatory, Costing, Production, PV, etc) to ensure successful development and management of the projects. This role reports directly to Europe Head – Commercial Strat, BD, & Portfolio.
Key Responsibilities:
NPL & Replenishment Operations – Direct and B2B Markets
- End to end inventory / launch management
- Oversee end to end movement of goods from manufacturing site to end-point distribution to customer.
- Coordinate distribution setup for new product launches with internal stakeholders and 3PL. Coordinate inbound/outbound shipments, priorities orders as per customer service levels.
- Work collaboratively with internal functional stakeholders, customers and 3PL to help ensure product stock is adequate and can cover demand.
- Oversee complete 3PL operations including inbound, warehousing, outbound, logistics, Order-to-Cash etc.
- Work with quality and supply chain team to ensure compliance within business processes.
- Responsible for obtaining approvals, issuing, and tracking expired returns and ensuring the issuance of credits based on procedures.
- Ensure Biocon is complying to all terms defined in LSA, identify potential risk / trend as needed.
Key account management
- Manage day to day relationship with IL partners (post deal execution) to ensure smooth product operations and movement of goods.
- Manage new account and product setup process.
- Manage relationships with contracted 3PL from a sales operation’s perspective.
Analysis & reporting
- Responsible for generating routine reports for internal and/or external customers (example: monthly sales reports).
- Inventory and supply management and reporting - Monitor inventory levels (on-order and in warehouses) and spot changes in supply trends. This may include working with external partners in direct markets such as test and release operations, pre-wholesale, logistics, and wholesale teams.
- Prepare gross-to-net (GTN) pricing analysis for all customer product opportunities.
Process improvement
- Identify and suggest ways to improve overall business process and systems
- Partner with internal stakeholders to ensure forecast is met or gaps are identified
- Partner cross functionally to optimize commercial position in the event there are changes to market supply dynamics
Experience:
The ideal candidate should have:
- 5-10 years of experience in pharmaceutical industry with experience in international business and supply chain
- Strong analytical skills with ability to manage, analyse and present large data sets.
- Proficient skills over MS Office (PowerPoint, Word, Excel etc.), familiarity with databases like IMS, Newport etc. shall be an added advantage.
- Certification in lean six sigma or APICS shall be an advantage.
- Experience in licensing, alliance management and European regulatory framework is a bonus.
- Knowledge of European markets shall be an additional advantage.