The role is based in London working closely with Chief Commercial Officer, the role holder will be responsible for co-ordinating, facilitating and optimising the development, delivery and execution of SI-Global revenue generating and university facing activities. The key objective of the role is to align sales, marketing and customer service operations to drive business growth, to improve efficiency and to ensure a great experience for the clients and partners of SI-Global.
The role holder:
- Will work transversally across the sales, marketing and customer services organisation to ensure that commercial plans are built and delivered to schedule and to high quality standards
- Monitor and report back on implementation and impact
- Play a pivotal role in the development of the commercial teams, the adoption of new sales processes and technology, and of training and development plans
- Lead on change management initiatives to ensure that effective best practices are in place across the sales organisation
The role will consist of:
- Data analysis and sales dashboard development: collaborating with colleagues in the finance and technology teams to oversee the collection, analysis, and interpretation of sales data: informing data-driven business decisions. This will involve sales dashboard development, overseeing the use of the CRM system, and ensuring data accuracy and consistency. It will include the creation of detailed reports and dashboards that provide insights on sales performance, pipeline health, and sales forecasts to sales management, senior leadership teams, the Board, and to external partners.
- Process optimisation: identifying bottlenecks and inefficiencies in the sales process and implementing solutions to streamline operations, and improve sales cycle efficiency, with a focus on conversion outcomes and the customer experience
- Cross-team, global collaboration: working closely with sales, marketing, and customer services teams to ensure alignment in strategies, goals, and execution. This includes facilitating communication across departments to ensure that everyone is working towards the same revenue goals.
- Strategy development and execution: assisting in the formulation of sales and marketing strategies based on data analysis and market trends. This involves setting revenue goals, determining key performance indicators (KPIs), and deploying resources effectively to achieve these objectives
- Technology-enabled sales effectiveness and tools: working with the technology teams to evaluate, select, rollout, and manage tools and technologies that support the sales and marketing functions, ensuring these tools are fully utilized and integrated for maximum efficiency and data integrity.
- Training and development: identifying training needs and opportunities for sales and marketing teams, and business partners, to improve skills and knowledge. This may involve coordinating with external trainers, developing in-house training programs, liaising with the marketing team on content and communication, or implementing new sales methodologies.
- Customer Lifecycle Management: overseeing strategies for managing customer and partner relationships throughout their lifecycle to maximize customer satisfaction, retention, and lifetime value.
- Compliance and governance: ensuring sales and marketing activities complies with industry regulations and company policies.
In essence, the Revenue Operations Manager will constantly seeking ways to improve efficiency, enhance collaboration, and drive growth
Skills and Abilities
- Highly organised, with very strong attention to detail
- Excellent interpersonal, communication, and relationship building capabilities
- Process design and management capabilities
- Strong presenter and influencer
- Numerate, analytical, data-driven, with excellent IT skills and systems knowledge
- Digital marketing savvy
- Fluent in English
Personal Qualities
- Organised and structured in approach
- Motivated and driven by data analysis, process optimisation and the resulting business performance
- Openness to change and an enabler of it
- Good listener, prepared to consider the views of others
- Willing to invest time in understanding the overall business objectives and applying them in detailed interpretation and execution
- Ability to collaborate with and support colleagues at all levels within the business
- Acts with integrity at all times
- Ability to deal with ambiguity and change, to work under pressure and meet deadlines
Job Types: Full-time, Permanent
Pay: £60,000.00-£70,000.00 per year
Schedule:
Education:
Experience:
- Operations management: 2 years (preferred)
Work Location: Hybrid remote in London
Reference ID: Revenue Operations Manager