About Us
One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 4 lakhs+ users across 25 countries utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity teams at scale. Our USP is our verticalized domain approach in teams and our product being extremely customizable to growing business needs.
We are a 1100+ strong team spread across India, US, Middle East, ASEAN, ANZ, and South Africa, and our customers include Poonawalla Group, Bajaj Finance, Practo, Godrej Housing, Manipal Hospitals and more.
About the role
We are seeking a highly motivated and experienced Sales Ops Manager, specialising in Revenue Operations, to join our team to ensure the right objectives and priorities are enabled within the sales organization, thus helping to drive overall productivity and effectiveness. You will be responsible for managing pipelines, facilitate the review of deal movements, win-loss analysis, sales operations, new & incremental order forecasting, reporting and analysis on our CRM platform and ensuring accurate and timely incentives payout. This role requires strong business analytical skills, strategic thinking, functional planning and the ability to collaborate effectively across departments to drive business success.
Responsibilities
1. Sales Operations:
- Oversee the sales operations' function, including sales forecasting, Business Unit wise forecasting and sales process optimization.
- Work with the regional sales leaders to define sales organization objectives and metrics that appropriately reflect the company's business goals
- Provide recommendations for the BUs on changing sales roles, coverage models, or team configurations to maximize sales productivity
2. Pipeline Management:
- Manage the top deals process, funnel/pipeline governance and reporting
- Work closely with sales leadership to forecast pipeline growth, identify bottlenecks, and implement strategies to improve conversion rates and velocity.
- Review the movement in pipeline, assist BU team in improving the sales person productivity and study the Win, Loss & Lapsed deals
3. CRM Process Optimization:
- Lead efforts to build, optimize and enhance sales processes on our in-house CRM platform to support revenue operations, streamline workflows, improve productivity, and enhance the overall customer experience.
- Implement best practices for data management, lead routing, and opportunity tracking within the CRM system.
- Train and support sales teams on CRM usage and ensure data integrity and accuracy.
4. Revenue Operations:
- Analyze sales data and performance metrics to identify areas for improvement and revenue growth opportunities.
- Collaborate with our sales, marketing and finance team to identify, monitor, analyze and report on key performance metrics
5. Incentives Payout:
- Work with finance, HR, and sales leaders to review and define sales incentive compensation programs that provide market-competitive pay, reinforce sales organization strategy, and align with business and sales organization objectives
- Calculate and validate incentive payouts based on performance metrics and ensure timely and accurate distribution.
Requirements
- Atleast 7-8 years of core experience in sales/revenue/business operations with in-depth support of analytics and minimum 3 years in a managerial or leadership role.
- Bachelor's degree in Tech or Business, Finance, or a related field. MBA preferred.
- A strong working knowledge of CPQ and CRM systems, best practices, and processes.
- Proven analytical experience in business reporting, data analysis, and proficiency in data visualization tools, interpret complex data sets and extract actionable insights.
- Excellent communication and storytelling skills, with the ability to convey technical information to non-technical stakeholders.
- Strategic thinker with the ability to translate business objectives into actionable plans.
- Ability to build relationships, influence and work collaboratively across multiple organizations, cross-functional partners, and stakeholders.
- The maturity, judgement, and self-confidence to operate effectively with a high level of independence in a fast-paced environment.
- Demonstrated leadership skills and the ability to mentor and develop team members.