Company Description Mexaware Solutions is a specialist IT solutions company based in Thrissur, India, focused on RFID and Bluetooth (BLE) tracking systems, web development, mobile applications, and barcode solutions. The team delivers end-to-end technology for asset management, people monitoring, inventory, point-of-sale, and broader digital transformation, using a modern stack that includes Node.js, React.js, PostgreSQL, MySQL, MSSQL, Android, AWS, Kafka, MQTT, and Fastify. With a strong client-first mindset, Mexaware emphasizes iterative development, timely delivery, and simple, scalable solutions. Trusted by industry leaders such as Centena Group and ScreenCheck, the company is committed to technical excellence and long-term partnerships.
Position Overview:
We are seeking a highly analytical and detail-oriented Sales Operations Coordinator to be the backbone of our sales team's efficiency and effectiveness. In this role, you will be the go-to expert for our CRM & ERP, manage critical sales processes, and provide the data-driven insights that help our sales close more deals. This is a fantastic opportunity for someone who is passionate about the intersection of sales, technology, and post sales process optimization to make a significant impact on a growing revenue team.
Key Responsibilities:
· Execute complete sales & procurement process cycle in the system, i.e. prepare sales quotation & costing in CRM, register customer orders in ERP, process supplier’s orders in ERP, monitor stock availability, issue delivery instructions to supply chain, submit invoices to customers, f/up payments & record receipts etc.
· Serve as the focal point of contact for the customers, suppliers & internal parties (sales, support, supply chain, finance etc.) regarding all the post-order progress.
· Build and maintain custom reports, dashboards, and workflows to track KPIs and provide visibility into the open sales orders & projects.
· Analyze ageing stock & receivables, then manage updated records and agreed plan of actions.
· Exposure to prequalification & new vendor registration process, initiate new customer & supplier registration process in ERP.
· Generate and distribute weekly and monthly sales performance reports (e.g., pipeline analysis, activity metrics, conversion rates).
· Analyze sales data to identify trends, opportunities, and areas for improvement.
Qualifications & Required Skills:
· Experience: 1-3 years of experience in sales operations, post-sales support, or business operations role.
· ERP & CRM Expertise: Hands-on experience with a major ERP/CRM platform.
· Analytical Mindset: Strong analytical skills with the ability to interpret data, create reports, and draw meaningful conclusions. Proficiency in Excel (pivot tables, VLOOKUPs, charts) is required.
· Detail-Oriented: Exceptional attention to detail and a commitment to data accuracy.
· Problem-Solver: A proactive and resourceful approach to identifying and solving problems.
· Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical processes to a non-technical audience.
· Team Player: A collaborative spirit and a customer-service mindset focused on enabling the sales team's success.
