We’re Hiring: Sales Operations & Customer Service Manager
📍 Singapore | FMCG
Our client is an established FMCG Food & Beverage business with a strong presence in Singapore and across ASEAN. As the company strengthens its commercial operations and embarks on a major SAP implementation, they are looking for an experienced Sales Operations & Customer Service Manager to join the team.
The Company
- Established FMCG business with domestic, regional distributor and global export operations
- Strong presence across Singapore and ASEAN
- Opportunity to join during a significant business and systems transformation
- Collaborative environment with broad exposure across Sales, Supply Chain, Finance and Operations
The Role
- Report directly to the Head of Sales & Marketing
- Lead a Sales Administration team and oversee a sizeable Van Sales operation
- Manage end-to-end order processing, invoicing, delivery coordination and customer service operations
- Drive OTIF performance, customer satisfaction and distributor service levels
- Oversee route planning, outlet coverage, stock control, fleet readiness and field execution
- Lead the Sales & Marketing requirements for the SAP van sales module, including process design, UAT, training and adoption
- Develop dashboards covering order fulfilment, service levels and distributor performance
- Identify and implement improvements across the order-to-cash process
- Support export documentation, customer e-invoicing and outstanding AR follow-up
The Requirements
- Bachelor’s degree in Business, Supply Chain or a related discipline
- At least 5 years of experience in sales operations, customer service or order management
- FMCG, food or beverage industry experience would be highly advantageous
- Experience leading sales administration or operational teams
- Strong understanding of order fulfilment, inventory control, distributor operations and customer service workflows
- Exposure to SAP or another major system implementation would be advantageous
- Analytical, process-oriented and confident managing multiple internal and external stakeholders
If you are interested in exploring this opportunity, please apply directly or reach out to me for a confidential conversation.
Arvin Singh
EA Registration No.: R1763788
RevUp Consulting Pte. Ltd.
EA Licence No.: 22S1193
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