Business Systems & Data Analyst (Bilingual Korean)
Position Summary
Ray America is seeking a highly motivated and detail-oriented Business Systems & Data Analyst (Bilingual Korean) to manage company-wide data systems, business intelligence reporting, and business applications while serving as the primary administrator for Microsoft 365 and key business systems.
This role is responsible for delivering accurate and actionable business insights, maintaining data integrity, supporting Salesforce and reporting initiatives, administering company technology systems, and overseeing commission reporting processes. The ideal candidate combines strong analytical capabilities with practical experience supporting business systems, technology, and cross-functional operations.
Essential Duties and Responsibilities
Data Analytics & Business Intelligence
- Manage and maintain company-wide data systems, ensuring accuracy, integrity, consistency, and accessibility.
- Develop, maintain, and enhance dashboards and data visualizations using Power BI, Tableau, or similar business intelligence tools.
- Prepare recurring and ad hoc reports for management and HQ, including sales performance, operational KPIs, market trends, and business metrics.
- Identify reporting needs and provide actionable insights to support business growth and operational efficiency.
- Monitor data quality, investigate discrepancies, and implement process improvements.
Business Systems & IT Administration
- Serve as the primary administrator for Microsoft 365, including user account management, licensing, access controls, and security settings.
- Administer and support Salesforce and other business applications.
- Manage employee onboarding and offboarding activities, including account provisioning, and system access.
Sales Operations & Commission Administration
- Support Salesforce data management, reporting, and workflow optimization.
- Validate sales data and prepare commission calculation reports in accordance with approved compensation plans.
- Investigate and resolve reporting and commission-related discrepancies.
- Support sales performance analysis and compensation-related reporting requests.
Cross-Functional Support
- Collaborate with Sales, Customer Service, Finance, HR, Operations, and HQ teams to identify reporting, system, and business process needs.
- Recommend and implement process improvements, automation opportunities, and system enhancements.
- Provide analytical and technical support for special projects and business initiatives.
Qualifications
Education
- Bachelor's degree in Information Systems, Computer Science, Data Science, Statistics, Business Analytics, or a related field and a minimum of two (2) years of relevant experience; or
- Master's degree in Information Systems, Computer Science, Data Science, Statistics, Business Analytics, or a related field.
Experience & Skills
- Experience in data analytics, business intelligence, business systems administration, IT administration, or a related role.
- Advanced Microsoft Excel skills, including pivot tables, formulas(Look Up, Index & Match), data validation.
- Experience with Power BI or similar business intelligence tools.
- Experience administering Microsoft 365 environments, including user accounts, licensing, and access management.
- Experience in a Salesforce environment or another CRM
- Strong analytical, organizational, troubleshooting, and problem-solving skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Korean language proficiency, both verbal and written, required to support communication and collaboration with HQ and global teams.
What We Offer
- Comprehensive benefits including 100% employer-paid medical, dental and vision insurance for employees and their families, short-term and long-term disability, FSA, HSA and 401(k) plan with a company match, Sick Days, PTO(Paid Time Off), and company paid holidays.
- Comprehensive paid technical training and product certification programs.
- Exposure to advanced dental CBCT imaging technology.
- Ongoing professional development and technical learning opportunities.
- The opportunity to build a long-term career with a growing healthcare technology organization.
Classification
Exempt, Full-Time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
