Job Summary
This position is responsible for high speed processing of customer offers and field personnel task requests, for the Commercial Operations Organization. The role is also accountable to facilitate, requests for proposal responses, pricing proposal approvals, supplies and service contracts review, negotiations, analysis, and reporting for business decision support. Relied on by the team as a key resource, providing informal leadership within the team. The Deal Desk Senior Analyst is responsible to support deal processing with a defined set of sales teams within the organization.
Responsibilities
Key Accountabilities
- Responsible to quickly and accurately process offers and tasks, maintaining targets on gross profit and average selling price.
- Responsible to train and mentor other team members. Is a subject matter expert to advise the Sales Organization on strategy to structure profitable offers, especially highly complex deals.
- Develops and maintains, approval guidelines, standardized templates, deal checklists, and approval workflows, that focus on high velocity deal processing.
- Ensures all business terms meet organization requirements, and communicates them, within the system, to the Contracting Team as well as the sales organization.
- Works collaboratively with field based staff as well as internal departments as necessary.
- Improving efficiencies, and removing bottlenecks in deal processing, customer price negotiations, and task request management.
- Has tenured, strong relationships with key stakeholders and business partner departments.
- Responsible for Project management of Deal & Task Desk initiatives as assigned.
- Employs critical behaviors, such as, concierge service, relationship building, and high velocity deal & task processing.
- Communicates clearly, concisely, and respectfully to foster an effective relationship with internal customers.
- Other duties as assigned.
Networking/Key Relationships
- Senior Leadership
- Sales
- Applications
- Service
- IT Solutions
- Contracting
- Finance
- Client Services
- Legal & Compliance
Qualifications
Minimum Knowledge & Experience required for the position:
- Bachelor’s degree in Business, Finance or similar discipline required.
- Minimum of 5 years of related business experience involving, deal processing, task management, contracting, sales operations, and or business analysis in a similar or related industry required.
- Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.
Skills & Capabilities
- Successful at building positive customer experiences.
- Has proven ability to balance the needs of the customer with the success of the business while maintaining solid relationships.
- Identifies training opportunities to increase efficiencies and effectiveness for the field or team, and has the experience to develop and deliver the training required.
- Superior project management and time management skills, including effectively managing multiple priorities in a fast paced and deadline driven environment.
- Detail and process oriented with focus on continuous improvements to maximize effectiveness and efficiencies.
- Strong working knowledge of customer offer process and business knowledge to deliver high output, financially risk balanced, deals, especially with the most intricate deals.
- Excellent written, verbal and interpersonal communication skills including with external and internal departmnets..
- Strong decision making skills and ability to prioritize work independently.
- Offer and pricing systems knowledge, SAP, CRM, and other systems
- Strong Microsoft Office Suite competencies, including advanced skills with Excel and or Power BI type tools.
Travel Requirements
If required, provide approximate percentage of travelling time.Up to 10% travel.