It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.
ServiceNow seeks a sales operations professional to support the ServiceNow.org sales team. As a Sales Operations Analyst, you will work closely with the Head of GTM Operations and sales managers, in all aspects of the business related to reporting…
The ideal candidate for the Sales Operations Analyst role is passionate about making the world of selling, work better for sales. They exhibit a win as a team mentality and are eager to jump in where needed.
- Support the weekly top-line forecast process including attending sales leadership forecast meetings, performing pipeline analytics, and driving adoption of forecasting tools and dashboards.
- Provide weekly, monthly, and quarterly reporting and metrics in support of key sales initiatives and targets.
- Support continuous CRM hygiene for our business, in partnership with Data team.
- Ensuring account data recent and accurate (including contact data and accurate employee counts)
- Putting a process in place for continuous refresh.
- Tagging all accounts by sub-sector to support sub-sector campaigns and outreach.
- Identify new nonprofit accounts not yet in CRM, evaluate value of including and ensure added and assigned to territory.
- Correct AE and SC assignments to accounts
- Support quarterly business review meeting prep
- Identify opportunities to automate/streamline tasks utilizing AI
Qualifications
- Our ideal candidate:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 2+ years proven experience of Sales Operations in a software sales organization
- Organized, with excellent attention to detail and the ability to work in a fast-paced and change-driven environment
- Effective communication with colleagues and willingness to roll up sleeves to improve performance.
- Proficient in PPT, Word and Excel
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
