Manager, Deal Desk Operations (Salesforce CPQ)

Litmus • Full-time • Remote (Cambridge, MA, US) • 2w ago

Who is Litmus?

Litmus's email creation, testing, analytics, and personalization platform empowers marketers, designers, and agencies to confidently deliver quality, brand-aligned communications that delight and engage consumers. Over the last 15+ years, we've built a reputation as thought leaders and one of the most trusted solutions in the industry, and it shines through our customers—all 250,000 of them, representing the world's top brands in tech, banking & finance, retail, media, and more.

How do we do this? It all starts with our people and a core belief that the talent we seek should be a culture add rather than a "culture fit," with our 5 core values in mind:

Take it to Heart
Practice Considerate Communication
Act Humbly and Confidently
Collaborate with Bias to Action
Be Beyond Litmus
This is a remote role with strong preference for candidates who have home offices in the New England area.**

What would I do at Litmus?

In this pivotal role, you will lead the Deal Desk function within the Accounting team, reporting directly to the Senior Manager of Accounting. Your primary responsibility will be to drive initiatives that meet the organization's needs by providing expert quoting and deal structure support, establishing scalable and efficient policies and processes, and regularly reviewing and reporting on deal-making and sales activities. Your impact will be amplified by your subject-matter expertise in Salesforce CPQ and project management, enabling you to closely partner with cross-functional teams, make data-driven decisions, and assist Sales and Account Management teams in effectively closing business.

In this role you will:

Own the Quote-to-Cash process, optimizing Salesforce CPQ efficiencies and managing Sage Intacct and Zuora billing
Lead the Deal Desk team in a player/coach role, utilizing project management skills to foster team cohesion and drive results
Review and approve sales contracts, ensuring compliance with company policies and pricing guidelines
Provide strategic pricing and contract structuring guidance to the sales team, leveraging Salesforce CPQ expertise
Collaborate with legal, finance, and sales teams to resolve contract issues and expedite deal closures
Enhance sales processes for improved efficiency and effectiveness across the organization
Implement and manage CRM tools to ensure data accuracy and accessibility, focusing on Salesforce CPQ functionalities
Monitor key sales metrics and generate reports to offer insights into performance
Collaborate with finance and accounting to ensure accurate and timely revenue reporting

What is Litmus looking for in a candidate?

Seasoned professional with Deal Desk, Finance, or Revenue experience; SaaS industry experience preferred
Expertise in Salesforce CPQ to drive efficiencies and support sales strategies
Proven project management skills with a track record of leading cross-functional initiatives
Strong negotiation and prioritization abilities, with attention to detail and capacity to work under tight deadlines
Effective communicator and collaborator across departments
Detail-oriented and results-driven, focused on continuous improvement
Proficient in CRM systems and billing software, preferably SFDC and Sage Intacct
Excellent analytical skills for interpreting complex data to inform decision-making
Understanding of ASC 606 and legal contract review

Why should I choose Litmus?

We offer everything you'd expect from a profitable company that's been going strong for 10+ years, including a great salary and stock options, comprehensive health care benefits, and a generous retirement plan match
You'll receive 28 days of paid vacation—on top of team retreats and public holidays
A platform for good: Affinity Groups, a culture of Diversity, Equity & Inclusion, and volunteer days—creating belonging for all is in our DNA both inside and outside of work
Remote-first culture. No matter where you are, you'll feel connected to the team
We take family seriously and offer flexible schedules and generous parental leave programs
We give you great tools and tech to do your best work: Hardware, software, and home-office setups

Not sure if you meet all the requirements? Please apply! We know there is no job description that can measure a person's attitude, aptitude, or amplitude (the ability to turn it up a notch) and highly encourage you to apply.

Our approach is shaped by a strong respect for each individual. This applies to every aspect of employment—from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Litmus. We believe wholeheartedly the more inclusive we are, the better our work will be.