Company Description 5 Horizons Group (5H) is a global leader in accessories for outdoor, work, sports, and lifestyle markets, specializing in the design, manufacture, and distribution of bags, belts, wallets, headwear, and related products. The company’s work is driven by a passion for serving people who embrace life as doers, adventurers, builders, and competitors. 5H’s best-in-class team powers a strong product engine, retail distribution platform, and e-commerce strategies to reach customers worldwide. Founded in 2009 by Jonathan Allen and Kevin Lehrer, 5H operates in multiple locations including Colorado, St. Louis, New York, China, and Vietnam, offering a dynamic and globally connected work environment.
Role Description The Sales Operations Leader is a full-time, hybrid role based in Tulsa, OK, with flexibility for some work from home. This role is responsible for leading sales operations processes, including pipeline management, new retailer setup, support for the sales team and order exceptions management. Daily tasks include overseeing customer order flow, coordinating new retailer onboarding, solving order-related problems that may come up, liaising with the sales team and improving the customer and order management systems.
The Sales Operations Leader will collaborate closely with sales, customer service, finance, and operations teams to streamline workflows, improve tools and systems, and ensure accurate data across CRM and other platforms. The role also involves supporting sales enablement initiatives, enhancing customer service practices, and driving continuous improvements that align with 5H’s growth objectives and brand standards.
Qualifications
- Candidates should possess strong attention to detail and analytical skills, including data analysis, and reporting capabilities.
- Candidates should possess excellent communication skills to collaborate effectively across teams and present insights clearly.
- Candidates should possess solid customer service skills to support a positive client experience and partner with account teams.
- Candidates should possess proven sales and sales operations skills, including pipeline management, CRM utilization, and process optimization.
- Relevant experience in sales operations, revenue operations, or related roles within consumer goods, retail, or accessories industries is beneficial.
- Proficiency with intermediate Excel skills is preferred.
- Experience with EDI systems a plus.
- Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent work experience preferred.
- Ability to work in a hybrid environment in Tulsa, OK, manage multiple priorities, and drive initiatives with minimal supervision.
