Sales Operations Specialist

Advanced Navigation • Full-time • Sydney, New South Wales, Australia • 3w ago

Advanced Navigation is the world’s most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors and photonics.

Today, Advanced Navigation is a supplier to some of the world's largest companies, including Airbus, Boeing, Google, Tesla, NASA, Apple, and General Motors. Discover it for yourself: https://youtu.be/F7uAqs1gtuk

Role purpose

As the primary point of contact with the Head Office, the role carries the responsibility of upholding regional consistency. This position holds a pivotal role in ensuring seamless communication and alignment between regional operations and headquarters. Beyond the outlined responsibilities, the successful candidate is expected to leverage their expertise to critically evaluate existing business practices, identify areas for improvement and propose innovative enhancements to optimise operations and drive overall growth.

Your Responsibilities

- Ensure timely and responsive handling of inquiries from both the sales team and customers as a priority.
- Manage purchase orders efficiently, overseeing billing, invoicing, tracking information dissemination and related tasks.
- Lead the process of generating quotes, sales orders and invoices, with both accuracy and promptness.
- Provide application support during Proof of Concept (POC) phases.
- Support customer procurement processes including bid management as relevant
- Process purchase orders and coordinate order billing, invoicing, tracking information sharing and any associated tasks.
- Validation of order / invoice details against Salesforce opportunities.
- Manage product lead times and availability requests from customers.
- Investigate and recommend optimal shipping options and communicate with vendors. Ensure shipping compliance with state, federal, and international regulations.
- Coordinate and communicate with external parties to ensure the acquisition and delivery of shipments.
- Engage with customers post-sale and other relevant departments.
- Manage Return Merchandise Authorization (RMA) processes.
- Follow up with customers regarding Defence Export Controls (DEC) status.
- Assist with inventory management and coordination of equipment dispatch / returns.
- Provide feedback to the Head of Revenue Operations and the Head of Sales - APAC regarding regional operational performance and areas for improvement

Skills / Experience

- Bachelor's degree or equivalent qualification required
- Minimum of 3-5 years of relevant experience in order processing and coordination
- Strong problem solving and analytical skills, proficiency in data management
- Excellent communication skills - written and verbal
- Effective at managing multiple concurrent workstreams, balancing competing priorities, maintaining high level of attention to detail
- Demonstrated ability to work autonomously
- Competence in G-Suites for analysis, data visualisation and reporting purposes.
- Advanced knowledge of SFDC practices, particularly emphasising operational functions
- Familiarity with government trade and export licensing regulations in the EMEA region is advantageous
- Experience in both sales support and customer support settings is required.
- Proficiency in sales order management processes is essential.

What are some of the benefits you will have access to?

You'll have access to industry-leading products with diverse applications within some of the most interesting and exciting projects worldwide. We’re growing a team of inspired, smart, and driven individuals from all sorts of backgrounds. With great opportunities for growth and variety, we strive to help each employee carve out the path that’s right for them.