Global Sales Operations and Enablement Manager
Location : London, UK
Business unit : Commercial
Job type : Permanent, Full Time
Flexible working arrangements : Hybrid
Why QS?
At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect and support each other – and as a company, our values underpin these.
Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.
At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.
In October 2023 we were thrilled to be included in Newsweek’s Top 100 Most Loved Workplaces® in the UK list which is compiled using employee sentiment and satisfaction data.
Using insights from more than two million employees in organisations with 50 to 100,000 members of staff, the list recognises workplaces where employees feel most respected and appreciated.
The Role
As the Global Sales Operations and Enablement Manager at QS, you will play a crucial role in driving sales efficiency and productivity across our global operations.
This position is vital in shaping and executing our sales strategy, ensuring that our global sales teams are equipped with the tools, resources, and insights they need to deliver exceptional results. You will work closely with senior leaders to align sales objectives with business goals, optimise sales processes, and enhance overall sales performance.
This role is ideal for a dynamic, data-driven leader with a passion for optimising sales processes and empowering teams to achieve exceptional results on a global scale.
Role responsibilities:
- Leadership and Team Development : Lead, mentor, and develop a team of sales operations and enablement professionals. Foster a high-performance culture aligned with the company's objectives, ensuring the team is empowered and motivated.
- Sales Strategy and Planning : Collaborate with sales leaders to drive strategic planning, including target setting, account, and territory planning. Continuously refine and improve sales processes, methodologies, and policies to enhance effectiveness and efficiency.
- Data-Driven Insights : Utilise data to provide strategic insights into sales performance, market trends, and customer behaviour. Develop and maintain regular sales reports and dashboards for the Executive Leadership Team (ELT), sales, and product teams.
- Sales Tools and Technology : Evaluate, select, and manage sales tools and technologies, including CRM systems, LinkedIn Sales Navigator, and data analytics platforms. Oversee the management and optimisation of the sales enablement tech stack, ensuring tools are effectively utilised to support sales activities.
- Commission and Compensation : Design and implement commission structures that align with company strategies and motivate the sales team. Collaborate with the finance team to ensure accurate and timely commission payments.
- Sales Forecasting and Reporting : Establish and maintain accurate sales forecasting processes. Track and report on performance against forecasts, providing detailed analysis to support strategic decision-making.
- Sales Enablement : Set up and manage proposal management capabilities, ensuring teams can respond to RFPs/RFIs effectively. Maintain an up-to-date repository of core sales collateral that meets QS branding and professional standards.
- Training and Development : Provide ongoing training and support to global sales teams, ensuring they have the necessary skills and knowledge to effectively use sales tools and resources. Promote a culture of continuous learning and professional development.
- Cross-Functional Collaboration : Work closely with marketing, product development, and other departments to design and implement targeted campaigns and initiatives that generate leads and drive sales growth. Support global sales teams in preparing and organising documents for tenders and bids, ensuring compliance with relevant regulations.
- Client Engagement and Sales Cycle Management : Lead strategic client engagements, overseeing the entire sales cycle from prospecting to deal closure. Ensure seamless transitions through each stage of the sales process, optimising for client satisfaction and business success.
Key skills and experience:
- Leadership and Communication : Strong leadership capabilities with experience in managing and motivating teams to achieve high performance. Excellent communication skills, with the ability to influence and align multiple stakeholders.
- Analytical and Problem-Solving Skills : Exceptional analytical skills with the ability to interpret complex data and turn insights into actionable strategies. Proficiency in SQL and Excel is desirable, but not essential.
- Sales Tools Proficiency : Hands-on experience with CRM systems like HubSpot and NetSuite, as well as analytics tools such as Tableau. Experience managing and optimising sales enablement technologies.
- Global Experience : Experience working in a diverse, multinational environment with sensitivity to different cultures and business practices.
- Experience : Strong experience in sales operations management, ideally within the education sector.
- Organised and Detail-Oriented : Ability to juggle multiple projects, prioritise workload, and meet targets set by others while maintaining data integrity.
- Collaborative Mindset : Proven ability to work collaboratively and influence decision-making with senior-level audiences. A strong communicator who can drive process improvements and align team efforts with business objectives.
- Continuous Improvement : Passionate about continuous learning, with a strong commitment to professional growth and excellence in sales operations.
So, who are we and what do we do?
QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.
Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.
Headquartered in London, QS has over 800 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.
We take investing in our people very seriously.
As standard you will have:
- Access to an annual bonus scheme (for qualifying roles only)
- 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’
- Enhanced maternity and paternity leave
- Generous pension through Royal London
- Comprehensive private medical insurance and wellness scheme through Vitality
- Access to QSmiles – a discount scheme that actually makes a significant difference
A vibrant social environment and multicultural and multinational culture
But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:
- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
- A focus on welfare which is led by our global wellness team, with mental health first aiders globally
- Access to a variety of diversity and inclusion initiatives and groups
- Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
- Support for volunteering and study leave
- Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
Options to join our outstanding global Mentorship programme
Like what you’ve heard? Great, apply now!
As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.
Equal opportunities
QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
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