We are Dentsu. - And we are Merkle.
Merkle is Dentsu's data-driven full-service agency focussing on customer experience transformation & CXM. As the market leader in the DACH region, we work with the top 500 companies across industries and countries. Internationally, as Merkle Inc., we are the largest agency in the Dentsu network and, as a global agency network, we unite more than 66,000 digital fans in 146 countries under one roof - together we bring brands to life digitally.
At Merkle, we are more than 2,000 digital experts with expertise in digital strategy, MarTech platforms, advertising technology, UX & UI, CRM, data, commerce, mobile, social media, intranet and CMS. We work very closely with our technology partners in the field of cloud computing, such as Adobe, Microsoft, Oracle, Salesforce, Sitecore, SAP, Amazon Web Services and Google, and support our clients in their digital transformation and development in the long term.
Entrepreneurial and innovative people form our diverse teams - centred around the technological needs of our clients. We support brands across all elements of the marketing mix to win, retain and grow customers.
Together we shape our digital future.
Are you in?
You are free to choose your place of work: Hamburg, Frankfurt, Munich - that's where our offices are located :)
Remote work is easily possible within Germany.
Job Description
The Sales Operations Specialist position has different angles: Analytics, Sales process, Salesforce Administrator and user support in the daily business. The role operates as a part of a global, English speaking team, and works closely with our core German speaking user group, therefore fluency in both languages is required.
Analytics
Sales Process and CRM – Salesforce Administration
Support the commercial organization – daily business
Qualifications
Bachelor or Master's d degree in Business Administration or similar
At least 3 years of experience in a back-office or detail-orientated role: finance, banking, commercial operations, customer service, sales support, etc.
Previous experience in an IT company or large organization is a plus
Openness to familiarizing yourself with our CRM System and its customizations, ideally you have already Salesforce experience
Solid knowledge of the common Office products especially Excel, Power Point and outlook
Good sense of priorities and a structured way of working and deep attention to details
Strong communication skills and customer orientation as well as social skills
Fluent German and English language skills
Additional Information
By joining our team the successful candidate will get extensive onboarding, monthly updates and team events, a real work-life balance, open and empathetic cooperation and a wide range of events for getting to know all colleagues in an uncomplicated way are the basics for us. We employ highly motivated people who support and enrich each other. Additionally our benefit package includes:
🏜 25 days of vacation + 3 wellness days
❤️ 2 Volunteering days to share the kindness of your heart with others
⏰ Flexible working hours and home office
🎯 Fully covered certifications in Salesforce, Adobe, Microsoft, etc. (delete for non-tech roles)
🎓 Full access to Dentsu Academy, on-site learning sessions, online language courses
🐶 Pet friendly offices (Munich & Hamburg)
💌 Company pension scheme
🍹 Team events: company parties, monthly breakfasts, and pub quizzes
Company bicycle leasing offer (“Jobrad”)
🥪 Snacks, fruits and coffee at the office
Sabbatical
BahnCard 50 for frequent business travelers
💸 Referral bonus programme
Employee Assistance Programme from “PME Familienservice”
💻 Laptop + equipment
📞 Corporate mobile phone subscription
In Merkle, you will: