POSITION OVERVIEW
The Sales Coordinator is responsible for managing the preparation, presentation, reporting and merchandising support for the Sales Teams. The position also manages company samples for the channel. The Sales Coordinator provides high level of customer service to the Sales Team and is the lead for key Customer Compliance and effectively facilitates the internal process to enable accurate and timely sales process. In partnership with Marketing, the position produces the annual Buyer’s guide. This position is required to travel up to 10% of the time.
REPORT & LIAISE The Sales Coordinator reports directly to the Director of Sales, M&P – North America. This position will liaise with other Sales Coordinators, Sales Representatives, Finance, Warehouse Team, Marketing, Inside Sales, IT, QC and Product Team.
ACCOUNTABILITES
• Generate accurate sales reporting, support S&OP process, and capture key account and marketplace insights. Manage customer all program details and annual account reviews, to include customer updates, ensuring accurate pricing, terms & conditions, and policies and processes for new account activation.
• Manage Account portals with product information, annual representations and certifications, and compliance confirmation. Participate in training, as appropriate, to stay up to date on portal/system updates and compliance regulations.
• B2B maintenance including, and not limited to, annual additions, and imagery and description updates.
• In coordination with Trade Marketing, administer trade show preparation including coordination of samples, merchandising and securing collateral.
• Onboard new sales representatives. • Partner with Marketing to create annual Buyer’s Guide.
• Work with Director to develop key account programs to include product assortment, SMU cost estimates and pricing.
• Execute and fully implement assortments, specifically selected by customers.
• Administer sales presentations including assisting with Power Point presentations
• Coordinate with Product Managers, Engineering, R&D, and Sourcing as needed for annual product compliance review.
• Manage discontinued inventory disposition lists.
• Maintain and manage sample shipments and storage area; Manage donations and product seeding of samples.
• Ensure sales team is provided product information, catalogs and up to date price lists in a timely manner.
• Assist with developing Power Point presentations.
• Partner with Marketing to develop item set-up with eCommerce platforms.
• Develop, document, and maintain standard operating procedures for Customer Specific portals and internal reporting procedures.
• Support Global M&P Team for all sales, channel, and marketplace updates.
• Maintain customer item agreements; Maintain customer discount levels per annum.
• Act as lead for Customer Compliance requirements.
• Coordinate with Marketing to research and purchase swag.
• Prepare and distribute a variety of sales reports including Weekly Sales report and KPI reports (i.e., On-Time-In-Full, Out of Stocks).
• Understand company’s goals and objectives.
• Stay up to date on industry standards, trends and developments.
• Make timely and ethical decisions both systematically and under pressure.
• Perform, with a team approach, other duties as assigned.
QUALIFICATIONS
• Intermediate proficiency of Microsoft Office.
• Knowledge of ASI system, a plus
• Bachelor’s degree required.
• Equivalent of at least 5 years of progressively responsible experience in Professional Sales Support.
• Must have experience and general knowledge of consumer products distribution, sales and marketing activities, including general retail merchandising, plan-o-gram activities, sales presentation activities, retailer compliance requirements, and general familiarity with retail packaging configurations.
• Strong analytical skills a must. • Experience working in small team environment helpful.
• Experience in a high pace, deadline driven environment.
• Strong commitment to customer service essential.
• Knowledge of customer service principles and best practices.
• Aptitude for learning new technology.
EDUCATION & EXPERIENCE
Bachelor’s degree required. Equivalent of at least 5 years of progressively responsible experience in Professional Sales Support. Knowledge of customer service principles and best practices.
Experience working for an Outdoor Industry consumer products company or Active outdoor lifestyle brand highly desired. Familiarity and interest with Aqualung Group’s core consumers – Swimmers, Divers, Kayakers and water enthusiasts a plus. A personal interest in water-related recreational activities including swimming, snorkeling, diving, kayaking, and boatin